Design Manager- 3PL & SaaS Platform

Description :

Role : Design Manager - 3PL & SaaS Platform

Location : Bangalore (Work from Office)

Experience : 5 - 8 years

Employment Type : Full-time

We are looking for a Design Manager who will own and drive the entire design function across our 3PL and SaaS platforms.

This is not a pure design role - this is a product-facing leadership role where you will :

- Define end-to-end user experiences across multiple systems

- Build and manage a scalable design system

- Ensure consistency across web dashboards and mobile apps

- Work closely with product and engineering to deliver execution-ready designs

You will be responsible for making complex operational workflows simple, fast, and reliable for users.

What Youll Own :

End-to-end design across :

- 3PL logistics platform (orders, dispatch, rider flows)

- Fleet SaaS dashboards (inventory, tracking, analytics)

- Mobile apps (rider app, ops app)

- Design system and UI consistency across products

- UX for operations-heavy workflows

- Design quality across all releases

Key Responsibilities :

1. Product & UX Ownership :

Define user journeys across :

- Order lifecycle (creation allocation delivery closure)

- Fleet lifecycle (onboarding allocation usage maintenance return)

- Rider lifecycle (onboarding allocation earnings retention)

- Translate complex business flows into clear, intuitive UX

- Ensure low-friction execution for ops teams and riders

2. Design System & Scalability :

Build and maintain a centralized design system :

1. Components

2. Typography

3. Interaction patterns

Ensure consistency across :

1. Web dashboards

2. Mobile apps

3. Enable faster design development cycles

3. Execution & Delivery :

- Own design delivery timelines aligned with product roadmap

Work closely with product managers on :

1. PRDs

2. Wireframes

3. High-fidelity designs

- Ensure designs are engineering-ready (no ambiguity)

4. Cross-Platform Experience Design :

Design for :

- Admin dashboards (data-heavy, decision-focused)

- Mobile apps (rider/ops usability under real-world constraints)

Handle edge cases :

- Low connectivity environments

- High-frequency usage scenarios

- Real-time operational actions

5. Data-Driven Design :

Use product and ops data to :

- Identify UX gaps

- Improve workflows

- Reduce friction in key journeys

- Work with analytics dashboards and feedback loops

6. Team Management & Design Culture :

- Manage and mentor designers

- Set design standards and review processes

Build a culture of :

1. Ownership

2. Speed

3. Quality

7. Stakeholder Collaboration

Work closely with :

- Product team - Define features and flows

- Engineering : Ensure feasibility and implementation accuracy

- Operations : Validate real-world usability

- Participate in UAT and ensure design integrity in production

Must-Have Skills & Experience :

- 5 - 8 years of experience in product design (UI/UX)

Experience working on :

- SaaS platforms

- Logistics / mobility / operations-heavy products

Strong expertise in :

- User flows and interaction design

- Dashboard design (data-heavy interfaces)

- Mobile-first design

- Proven ability to handle complex systems and workflows

- Strong execution capability (not just conceptual design)

- Experience managing or mentoring designers

Proficiency in tools like :

- Figma (mandatory)

- Prototyping tools

- Ability to work closely with product and engineering teams

Good to Have :

- Experience in EV / fleet / logistics domain

Exposure to :

- Design systems at scale

- Multi-tenant or role-based platforms

- Understanding of basic frontend constraints

What Success Looks Like (First 90 Days) :

- Clear understanding of all core platform workflows

- Established baseline design system

Improved UX in key journeys :

1. Order flow

2. Rider app usability

3. Fleet dashboard clarity

- Delivered high-quality, dev-ready designs for ongoing initiatives