Designation: Lead Delivery Operations

Experience: 7 - 12 Years

Job Type - 100% Remote

Shift - 1.30am to 10.30am IST

Notice period: Within 30 days (Before Aug 2026)

Must Have: Delivery Management, Operations, Jira, ETL, RWD, RCM

Key roles and responsibilities:

- 7+ years in operations management, delivery operations, or project management - ideally in data, analytics, life sciences, or healthcare.

- Jira power-user skills: epics, subtasks, custom workflows, filters, board management, and dashboard reporting. You treat the tracking system as a delivery tool, not an afterthought.

- Proven cross-functional execution: you've run complex, multi-step workflows across teams that don't report to you, and you've kept everything on track.

- Familiarity with data delivery pipelines: you understand ETL concepts, scheduling, secure file transfer, and what can go wrong between "data is ready" and "client has it."

- Exceptional attention to detail across dozens of concurrent deliverables - you catch the missed date or wrong encryption flag before it becomes an incident.

- Clear, direct communication - written and verbal - with the confidence to drive accountability without positional authority.

- Nice to Have (but we'll teach you what you don't know)

- Experience with real-world data (RWD) delivery in life sciences or healthcare.

- Hands-on exposure to Azure DevOps, Redshift, or Airflow (or similar orchestration/infrastructure tools).

- Familiarity with automated data quality frameworks, data dictionaries, and/or codebooks.

- Experience documenting processes in Confluence or similar collaboration platforms.

Key Responsibilities :

- Own end-to-end contract-to-delivery setup by creating and maintaining Jira epics/deliverable records and governing deliverable metadata (dates, specs, cadence, security/encryption, delivery location, and client technical contacts) across first deliveries, ongoing deliveries, and redeliveries.

- Drive post-sale delivery operations and contract governance by progressing deliverables through lifecycle stages, enforcing SharePoint folder standards, proactively managing renewals/terminations, and ensuring deliveries do not occur past contract end dates.

- Configure deliverables and feeds in the delivery platform: link scripts, set quality checks, and build delivery schedules.

- Serve as a configuration gatekeeper to ensure project tracking and code changes are reflected in the delivery platform.

- Monitor active-state deliverables daily to keep the delivery tracking board accurate, complete, and current.

- Execute clean handoffs from active state to steady state, including delivery team assignments and ownership transitions.

- Serve as the operational liaison across Engagement, Technical Operations, QA, and Business Operations during active-state delivery-maintaining project records, aligning delivery/provisioning needs, and ensuring contract and tracking system accuracy.

- Own team-facing delivery communications by managing inbound questions and operational notifications, escalating risks as needed to support on-time, compliant deliverables.

- All other duties, as assigned.