Delivery Manager - SaaS Implementations

Job Title : Delivery Manager - Client Implementations & Professional Services

Location : Bangalore, Karnataka (Hybrid)

Experience : 8 to 15 Years

About the Client :

Our client is a fast-growing US-based Enterprise SaaS product company specializing in workflow automation, identity lifecycle management, enterprise integrations, and digital transformation solutions. The organization works with global enterprises and Fortune 500 customers, delivering high-volume implementation projects through a client-facing consulting and delivery model.

Role Overview :

We are looking for an experienced Delivery Manager to lead a team of Business Analysts and Implementation Consultants while overseeing multiple concurrent client implementation projects. The ideal candidate should have strong experience in delivery leadership, people management, stakeholder communication, project governance, and enterprise software implementations. This role requires managing delivery quality, client satisfaction, team performance, and operational excellence across a fast-paced implementation environment.

Key Responsibilities :

- Lead and mentor a team of 5-10 Business Analysts / Implementation Consultants

- Manage delivery across multiple parallel client implementation projects

- Ensure high-quality requirement gathering, solution delivery, and client outcomes

- Act as the primary escalation point for client issues and delivery risks

- Drive project governance, resource planning, and delivery excellence

- Review project documentation, communication standards, and implementation quality

- Conduct regular team reviews, coaching sessions, and performance discussions

- Collaborate with cross-functional teams including Product, Engineering, QA, and Customer Success

- Ensure timely project completion and adherence to client commitments

- Establish repeatable delivery processes and operational best practices

Required Skills :

- Strong experience managing multiple concurrent implementation projects

- Proven people management experience with teams of 5+ members

- Excellent client-facing communication and stakeholder management skills

- Experience handling escalations and executive-level client interactions

- Strong understanding of business processes, workflows, and enterprise applications

- Experience in Agile/Scrum delivery environments

- Strong prioritization, planning, and organizational skills

- Ability to drive operational rigor and delivery consistency

Preferred Background :

- Candidates from the following backgrounds will be highly preferred :

i. SaaS Product Companies

ii. Professional Services Organizations

iii. Enterprise Software Implementations

iv. Identity & Access Management (IAM)

v. ERP / CRM Implementations

vi. Workflow Automation Platforms

vii. HRMS / Enterprise Integrations

viii. Product Consulting & Client Delivery