Key Responsibilities:

- End to End Delivery Management: Oversee complete delivery lifecycle from project initiation through closure, ensuring timely and quality execution of deliverables aligned with client requirements and business objectives.

- Client Stakeholder Management: Serve as the primary point of contact for enterprise clients, building strong relationships with C-suite and operational stakeholders, addressing concerns proactively, and ensuring consistent communication.

- SLA Adherence and Governance: Monitor and maintain Service Level Agreements (SLAs), implement governance frameworks, conduct regular audits, and ensure compliance with contractual obligations and industry standards.

- Reporting and Transparency: Prepare comprehensive delivery reports, performance metrics, and executive dashboards. Communicate status updates, risks, and mitigation strategies to stakeholders through regular business reviews.

- Team Performance and Excellence: Lead and mentor delivery teams, drive operational excellence, optimize processes, remove bottlenecks, and foster a culture of continuous improvement and accountability.

- Account Growth and Expansion: Identify and capitalize on upselling and cross-selling opportunities. Develop account expansion strategies and collaborate with sales teams to drive revenue growth and market penetration.

- Resource and Demand Planning: Collaborate with internal teams to forecast resource requirements, manage capacity planning, and optimize resource allocation across multiple accounts and projects.

- Risk Management: Identify potential delivery risks, develop mitigation strategies, and ensure proactive escalation and resolution of issues to maintain client satisfaction and account health.

Experience Requirements:

- Total years of experience: 15+ years

- Relevant years of experience: 6+ years

Mandatory Skills:

- Delivery Manager, End to End Delivery, handling multiple stakeholders, Driving technical team, Insurance domain exp, Governance and Reporting, Account growth, Customer satisfaction

Additional Requirements:

- Only Female candidates