Key Responsibilities :

- Determines business systems objectives by studying business functions and evaluating end user requests.

- Contributes business and technical analysis to help determine technical feasibility and development options.

- Recommends business solutions by analyzing requirements, constructing workflow charts, reviewing system capabilities and/or writing detailed specifications.

- Translates business requirements into functional specifications.

- Document non-functional requirements.

- Performs quality assurance testing as required.

- Proficient in agile methodologies and scrum.

- Create Jira epics and stories for sprint planning and backlog.

- Own Jira story grooming and refinement.

- Facilitate product discovery and use case requirements gathering sessions.

- Enhances systems, processes, and policies by evaluating current design and recommending modifications.

- Identifies problems and revises procedures.

- Develops user acceptance criteria and high-level test plans and participates in acceptance testing reviews.

- Identifies and documents project requirements.

- Analyzes complex systems and business processes and recommends innovative solutions.

- Supports business solutions that meet or exceed specified standards and end-user requirements by conducting a wide range of quality control tests and analyses.

- Ensures that system tests are successfully completed and documented, and all problems are resolved.

- Prepares technical reports to summarize results and/or trends.

- Supports end users by writing and maintaining documentation, providing consultative support and training as needed.

- Protects the Company by handling business sensitive information with appropriate confidentiality.

- Delivers reliable high-performance applications and technical services.

Experience :

- Minimum 8 years experience in business/functional analysis and use case development.

- Knowledge of Agile framework or methods (i.e., Scrum, Kanban).

- Hospitality industry experience.