About the Company :

Decision Foundry, an advisory-led, premier Salesforce Data Cloud delivery partner, bridges the gap between data access, platform adoption, and business impact.

As a certified ISV and award-winning Salesforce integration partner, we offer global consulting services, integrating Data Cloud, Account, Engagement, Personalization, Sales, and Service solutions.

Job Overview :

The Junior IT Infrastructure Administrator will support the implementation, management, and maintenance of our IT infrastructure, including user endpoints such as Windows & MAC laptops, ensuring its availability, reliability, and performance.

The ideal candidate will have foundational knowledge or initial experience with AWS, Azure, Linux server environments, networking technologies, cloud solutions, AI/ML infrastructure, and end-user troubleshooting.

Job Description :

- Assist in managing, monitoring, and maintaining cloud infrastructure on AWS and Azure platforms under guidance, focusing on security, scalability, and optimal performance.

- Support essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

- Assist in performing regular infrastructure health checks, updates, and security patches across servers, applications, and cloud environments.

- Support AI/ML infrastructure requirements, including GPU instances, model deployment environments, and AI workload monitoring.

- Assist in implementing and maintaining SysOps practices including automation, CI/CD pipelines, and infrastructure as code (IaC) tools.

- Help monitor system performance metrics, logs, and alerts using SysOps tools and dashboards.

- Support containerization technologies (Docker, Kubernetes) and orchestration platforms under supervision.

- Participate in Service Improvement Projects and Initiatives under supervision.

- Support compliance with company policies, security protocols, and best practices for system and data protection.

- Assist in monitoring and reporting on Security Dashboards, IT & Security Metrics, and Risk Registers.

- Help in improving the IT Security Posture and Participate in Internal and External Audits.

- Assist with Procurement, Invoicing, and work with Vendors on Supply Chain and Logistics activities.

- Support deployment and maintenance of AI-powered IT tools and automation solutions.

Requirements :

Job Requirements :

- Good problem-solving and troubleshooting skills with willingness to learn.

- Basic hands-on experience or knowledge in End point Troubleshooting and IT Operations.

- Familiarity with Service Desk Systems and Tools.

- Basic understanding of AI/ML concepts and infrastructure requirements is an added advantage.

- Interest in learning automation, scripting, and SysOps methodologies.

- Basic understanding of IT Security & GRC Domain is an added advantage.

- Interest in creative design and content writing related to Information Security.

- Effective communication skills and ability to work in a team environment.

- Basic knowledge in Scripting (Python, PowerShell, Bash) is an added advantage.

Should have :

- 1 to 3 years of experience as System Administrator, Network Administrator, IT Support, SysOps Associate, or in a similar role.

- Basic working knowledge or exposure to AWS, GCP, or Azure Platform.

- Familiarity with AWS SysOps tools (CloudWatch, Systems Manager, CloudFormation) or Azure equivalents is desirable.

- Proficiency in Windows Platform is Must.

- Linux and Mac would be an advantage.

- Foundational knowledge of networking concepts and technologies (TCP/IP, DNS, DHCP, VPN, LAN/WAN, firewalls).

- Basic understanding of configuration management tools (Ansible, Terraform) is a plus.

- Exposure to monitoring and logging tools (Prometheus, Grafana, ELK Stack) is beneficial.

- Awareness of AI/ML platforms and GPU computing environments is an added advantage.

- Certification in any of the Technologies (Microsoft, AWS, Cisco, ITIL, AWS SysOps Administrator Associate) is desirable but not mandatory.

- Basic knowledge of System security, data backup/recovery, and Patch Management.

- Understanding of version control systems (Git) and CI/CD concepts.

- Flexibility to work in different work shifts as required.