Key Responsibilities:

- Develop, maintain, and enhance banking reports using Temenos Transact (T24) and Oracle SQL/PLSQL.

- Analyse business reporting requirements and translate them into effective technical reporting solutions.

- Work with banking and retail lending data to generate accurate and meaningful reports.

- Write, optimize, and troubleshoot complex SQL queries, stored procedures, functions, and packages using Oracle PL/SQL.

- Provide production support for reporting applications and resolve data discrepancies, report failures, and other technical issues.

- Manage and track production incidents, service requests, and support tickets using ticketing tools.

- Monitor reporting performance and ensure timely delivery and accuracy of business-critical reports.

- Define, track, and report KPIs related to reporting operations and service delivery.

- Perform data validation, reconciliation, and root cause analysis to identify and resolve reporting issues.

- Collaborate with business stakeholders, banking operations, and technical teams to ensure reporting requirements are met.

- Maintain technical documentation, reporting specifications, and support procedures.

Mandatory Skills & Qualifications:

- 8+ years of overall relevant experience in reporting, banking technology, or related roles.

- Strong hands-on experience with Temenos Transact / T24.

- Advanced proficiency in Oracle SQL and PL/SQL.

- Strong understanding of banking domain processes and data.

- Experience in developing, maintaining, and supporting banking reports.

- Understanding of retail lending processes and related reporting requirements.

- Experience in production support, incident management, and ticket resolution.

- Familiarity with ticketing tools such as JIRA, ServiceNow, or similar platforms.

- Experience in KPI tracking, reporting, and performance monitoring.

- Strong analytical, troubleshooting, and problem-solving skills.