We are hiring for SAP Support Consultant - Hyderabad / Bangalore / Chennai

Position : SAP Support Consultant-

Experience : 7 to 10 Yrs

Location : Hyderabad / Bangalore / Chennai

Skills : SAP Support, Ticket Handling (P3/P4), Debugging, RCA, ServiceNow/JIRA, ITIL

Position Summary :

We are seeking a skilled SAP Support Consultant to manage and resolve Priority 3 (P3) and Priority 4 (P4) incidents and service requests. The role requires strong technical expertise, problem-solving ability, and experience in SAP application support.

The consultant will be responsible for ensuring high-quality issue resolution, SLA compliance, and strong customer satisfaction while supporting SAP environments.

Roles & Responsibilities :

- Resolve SAP P3 & P4 incidents and service requests within defined SLAs.

- Analyze, troubleshoot, and resolve functional and technical issues in SAP systems.

- Access client SAP systems, investigate issues, and implement fixes or configuration changes.

- Communicate with customers via calls, emails, or meetings to understand issues and provide updates.

- Provide solutions, enhancements, or workarounds based on root cause analysis.

- Validate implemented solutions and ensure proper closure of tickets.

- Maintain documentation including Root Cause Analysis (RCA), solution steps, and knowledge articles.

- Coordinate with cross-functional teams such as Basis, ABAP, Functional, and Security teams when required.

- Follow change management and access control policies.

- Ensure high customer satisfaction through clear communication and timely issue resolution.

Required Skills & Qualifications :

- Bachelors degree in IT, Computer Science, Business, or a related field.

- 5+ years of experience in SAP Application Support in one or more SAP modules.

- Strong understanding of SAP modules and functional processes.

- Experience working with ticketing tools such as ServiceNow, JIRA, Remedy, etc.

- Ability to analyze logs, debug issues, and perform configuration changes.

- Strong troubleshooting and root cause analysis skills.

- Good cross-module knowledge in SAP environments.

- Strong verbal and written communication skills.

- Ability to interact independently with business users and stakeholders.

- Understanding of ITIL processes and SLA-driven support environments.