Java Application Support Engineer.

Experience : 5+ Years.

Location : Kharadi, Pune Hybrid.

About the Role :

We are looking for a hands-on Java Application Support Engineer (L2/L3) to join a high-impact production support team.

The role involves deep application troubleshooting, microservices and API-level debugging, major incident handling, and RCA ownership for enterprise Java platforms.

You will closely work with senior leads and stakeholders to ensure production stability and service excellence.

Key Responsibilities :

- Provide L2/L3 production support for Java-based enterprise applications.

- Troubleshoot application issues across Java, Spring Boot, REST APIs, and microservices.

- Perform log analysis and monitoring using tools like AppDynamics, Splunk, Dynatrace, Grafana.

- Own major incidents, service restoration, and root cause analysis (RCA).

- Handle incidents, problems, and changes using ServiceNow.

- Collaborate with development, infra, and DB teams for issue resolution.

- Support deployments, releases, DR drills, and post-release validations.

- Create and maintain runbooks, SOPs, and operational documentation.

- Participate in on-call and rotational production support.

Required Skills & Qualifications :

- 5+ years of hands-on experience in Java / J2EE application support (L2/L3).

- Strong understanding of Spring Boot, REST APIs, and Microservices architecture.

- Good hands-on experience with SQL / Oracle databases.

- Experience with ServiceNow (Incident, Problem, Change Management).

- Exposure to monitoring and observability tools (AppDynamics, Splunk, Dynatrace, Grafana).

- Experience in RCA, DR testing, and failover activities.

- Familiarity with Tomcat / WebLogic.

- Basic understanding of CI/CD pipelines and Cloud platforms (Azure preferred).

- Strong communication and stakeholder management skills.

Company Profile :

Creospan is a subsidiary of Creospan Inc., headquartered in Chicago, IL.

Since 1999, we have grown into a leading technology consulting and solutions provider, serving clients across Telecom, Technology, Manufacturing, Ecommerce, Insurance, Banking, Transportation, and Healthcare industries.

Our team specializes in emerging technologies, helping clients build next-generation products that drive innovation.