ServiceNow :

2 - 12 YEARS OF EXPERIENCE | CONSULTANT / SENIOR CONSULTANT | SERVICENOW | LOCATION : PAN INDIA

Upskill with purpose. Build expertise. Evolve with confidence.

Deepen your specialization, lead solution delivery, and expand your influence across enterprise ServiceNow programs.

WHAT YOU GAIN :

- High-demand technology training

- Curated learning paths

- Hands-on learning and mentoring

- Readiness for future opportunities

ROLE MANDATE :

Independently analyze requirements, design scalable solutions, lead configuration and development, and engage customers and delivery teams. Facilitate workshops; design secure, supportable integrations; estimate stories; review development; resolve complex defects; demonstrate solutions; support releases; mentor junior professionals; and advise stakeholders on options, risks, limitations, and best practices.

MODULE-SPECIFIC OPPORTUNITIES :

HRSD :

Lead HR Case/Knowledge, HR services, Shared Services, Employee Service Center/HR Hub, portals, chat, analytics, scripting, security, and integrations with SuccessFactors or other HR platforms.

ITOM/CMDB :

Design Discovery, Service Mapping, CI lifecycle, CSDM-aligned models, data-source onboarding, reconciliation, quality controls, governance, and complex troubleshooting.

SecOps :

Implement SIR, Vulnerability Response, Threat Intelligence, and Configuration Compliance; integrate SIEM tools, vulnerability scanners, CMDB/Discovery, and external systems.

GRC :

Implement Policy and Compliance, Risk, Vendor Risk, assessments, engagements, scoring, issues, indicators, entities, Workbench, scoped security, portals, reporting, and integrations.

ITAM : HAM/SAM :

Design HAM/SAM solutions across data-center and end-user environments; lead Active Directory/discovery integrations, workshops, story estimates, quality reviews, and issue resolution.

CSM :

Design accounts, consumers, products, assets, sold products, install bases, cases, custom applications, scripting, enterprise integrations, prototypes, demos, and quality reviews.

PLATFORM CAPABILITIES :

REQUIRED / EXPECTED :

- Strong hands-on ServiceNow development, configuration, scripting, and integration experience

- Ability to lead customer discussions and independently troubleshoot

- Agile delivery, estimation, testing, documentation, and production support

- Depth in at least one listed module; cross-module exposure is advantageous, not mandatory

PREFERRED :

- CSA and CAD

- Module-aligned CIS

- Advanced Administration and ITIL knowledge

Bring your experience. Build future-ready ServiceNow capabilities. Evolve with confidence at Infosys.