About the Role:

Project Manager (Data Center Operations & Support) located in Bengaluru.

We are seeking an experienced Project Manager to lead and manage operations, maintenance, and support activities for large-scale Data Centers and Disaster Recovery environments.

The role requires strong project management capabilities, experience managing multi-skilled teams in a 24x7 support environment, and proven expertise in ensuring contractual compliance, SLA/KPI adherence, stakeholder management, and operational excellence.

The selected candidate will be responsible for the complete project lifecycle, including planning, execution, service delivery, governance, reporting, risk management, vendor management, transition, handover, and continuous service improvement.

Responsibilities:

- Manage operations and support for large Data Centers, ensuring efficient and uninterrupted service delivery.

- Lead and manage a multi-skilled team of 20-25 resources operating in a 24x7 support environment.

- Establish operational processes, procedures, and SOPs for Data Center Operations and Maintenance.

- Ensure effective shift planning, roster management, and round-the-clock service coverage.

- Manage and monitor ongoing Data Center and Disaster Recovery activities.

Contractual Compliance & Governance:

- Ensure all contractual SLA/KPI requirements are tracked, monitored, and achieved.

- Ensure ZERO penalty on attendance compliance through effective manpower and roster management.

- Ensure ZERO penalty on contractual deliverables through proactive planning and execution.

- Ensure ZERO penalty on contractual reporting through proactive reporting and monitoring.

- Drive project deliverables in accordance with contractual timelines and obligations.

- Ensure operational reports are submitted as per contractual requirements and defined frequencies.

- Ensure delivery of all project deliverables as stipulated in the bid and contract.

Data Center Operations Management:

- Project Manager will be responsible for Data Center (DC) and Disaster Recovery (DR) and Remote Site Support activities, including:

1. Installations and commissioning.

2. Hosting and deployment activities.

3. Upgradations and technology refresh.

4. Infrastructure migrations.

5. Incident Management.

6. Change Management.

7. Performance Tuning.

8. Patching and maintenance activities.

9. Service continuity and operational readiness.

Project Lifecycle Management:

- Manage the project throughout its entire lifecycle, including:

1. Project Initiation.

2. Planning and Execution.

3. Service Delivery.

4. Stakeholder Management.

5. Post-Implementation Review.

6. Project Closure / Handover.

- Proactively identify project risks and implement mitigation plans in a timely manner.

Vendor Management:

- Manage OEMs, vendors, and support partners.

- Coordinate with third-party service providers for timely issue resolution and project support.

- Monitor vendor performance against contractual obligations.

Security, Compliance & Best Practices:

- Prepare and maintain operational documentation required for ISO 27001 Implementation, Audit and Certification.

- Support security compliance initiatives and audits.

- Implement international best practices in Data Center operations.