CMDB Specialist

Job Description :

- Maintain, govern, and enhance the CMDB ensuring CI accuracy, relationships, and lifecycle state integrity.

- Define and enforce CMDB data quality rules: completeness, correctness, compliance, consistency, and timeliness.

- Collaborate with ITSM teams (Incident, Problem, Change, Release) to ensure CIs are used consistently and meaningfully.

- Develop and maintain dashboards/reports to monitor CI usage trends, data quality, and service dependencies.

- Analyse CMDB data to assess service impact, root cause trends, and areas for operational improvement.

- Work with business and IT stakeholders to support data-driven decisions using CMDB insights.

- Drive continual improvement initiatives to increase CMDB maturity aligned with CSDM/ITIL best practices.

- Participate in audits, governance reviews, and risk assessments related to asset/configuration data.

- Implement and manage automated discovery tools and integrations to populate and update CI data.

- Conduct training for Business & IT Stakeholders

- Perform Gap assessments, identify gaps, build a roadmap to structurally address the gaps and manage end to end implementations.

Required Skills & Qualifications :

- 7 years of hands-on experience in CMDB/Configuration Management within ITSM environment.

- Proficient with CMDB platforms like ServiceNow CMDB, BMC Atrium, or similar tools.

- Experience with ITSM process integration, especially Incident, Problem, and Change Management.

- Strong knowledge of reporting and analytics tools: ServiceNow Performance Analytics, Power BI, or similar.

- Ability to define KPIs, trends, and actionable insights from CI usage across ITSM workflows.

- Familiarity with data visualization, dashboard creation, and decision support reporting.

- Experience aligning CMDB with frameworks like CSDM (Common Service Data Model).

Preferred Qualifications :

- ITIL v3 or v4 Foundation certification (preferably Intermediate in SACM or CSI).

- ServiceNow System Administrator or CMDB Specialist certification.

- Familiarity with scripting (PowerShell, or Python) for reporting or automation tasks.

- Understanding of cloud infrastructure and how hybrid environments affect CI modelling and reporting.

Key Skills And Competencies :

- Good analytic and decision-making skills.

- Good communication skills.

- Good presentation skills.

- Must have conflict resolution abilities.

- Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines

- IT hardware and Software setup, management and troubleshooting capabilities

- Configuration Management experience on document control, source code management, and Defect Management tools

- Should be able to create a CMDB repository

- Should have understanding of the software development lifecycle

- Experience of working in a multi-site environment

- Extensive experience with SCM tools and with build automation software