We are seeking a highly skilled and experienced Dynamics 365 Field Service Developer to design, develop, customize, and support Microsoft Dynamics 365 Field Service solutions.

The ideal candidate will have hands-on experience in Dynamics 365 CRM customization, Field Service Management (FSM), plugin and workflow development, Power Platform, and Azure integrations.

The candidate will work closely with business stakeholders, functional consultants, and technical teams to deliver scalable and high-performing field service solutions.

Key Responsibilities:

- Design, develop, customize, and implement Microsoft Dynamics 365 Field Service solutions based on business requirements.

- Configure and customize Field Service entities including Work Orders, Bookable Resources, Scheduling, Inspections, Service Tasks, Assets, and Agreements.

- Develop and maintain custom plugins, workflows, custom actions, and business process flows using C# and .NET Framework.

- Build and customize model-driven and canvas applications using PowerApps.

- Develop integrations between Dynamics 365 and external systems using Azure Services, REST APIs, Web APIs, and Azure Functions.

- Configure and optimize Resource Scheduling and Schedule Board functionalities.

- Implement and maintain mobile solutions for field technicians using Dynamics 365 Field Service Mobile.

- Create custom reports, dashboards, and analytics using Power BI and Dynamics CRM reporting tools.

- Troubleshoot and resolve technical issues related to Dynamics 365 applications and integrations.

- Participate in solution architecture discussions and provide technical recommendations.

- Ensure application security, performance optimization, and adherence to best practices.

- Collaborate with business analysts and functional consultants to translate business requirements into technical solutions.

- Support deployment activities, code reviews, testing, and production releases.

- Prepare technical design documents, deployment guides, and support documentation.

Required Skills & Qualifications:

1. Technical Skills:

- Strong experience with Microsoft Dynamics 365 CRM, specifically Field Service Module.

- Hands-on expertise in:

1. Work Orders

2. Resource Scheduling

3. Schedule Board

4. Service Agreements

5. Assets Management

6. Inspections

7. Field Service Mobile App

- Proficiency in C#, .NET Framework, and ASP.NET.

- Experience developing:

1. Plugins

2. Custom Workflows

3. Custom Actions

4. JavaScript

5. Ribbon Customizations

- Strong knowledge of:

1. Dataverse

2. Power Platform

3. PowerApps

4. Power Automate

- Experience with Azure technologies:

1. Azure Functions

2. Logic Apps

3. Service Bus

4. Azure Storage

5. Azure DevOps

- Experience integrating Dynamics 365 with third-party applications using REST/SOAP APIs.

- Good understanding of SQL Server and data migration tools.

- Experience with CI/CD pipelines and source control systems.

2. Functional Knowledge:

- Strong understanding of Field Service Management (FSM) business processes.

- Knowledge of workforce management, scheduling optimization, dispatching, and service lifecycle management.

- Understanding of customer service and asset management processes.

Preferred Qualifications:

- Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.

- Microsoft Dynamics 365 Certifications are highly preferred:

1. Dynamics 365 Field Service Functional Consultant Associate

2. Power Platform Developer Associate

3. Dynamics 365 Developer Certifications

- Experience working in Agile/Scrum environments.

- Exposure to Power BI and reporting solutions.

Soft Skills:

- Strong analytical and problem-solving skills.

- Excellent communication and stakeholder management abilities.

- Ability to work independently and collaboratively in a fast-paced environment.

- Strong documentation and presentation skills.

- Ability to manage multiple priorities and meet project deadlines.

What Success Looks Like:

- Deliver high-quality Dynamics 365 Field Service solutions aligned with business objectives.

- Improve field service operations through automation and process optimization.

- Ensure scalable, secure, and maintainable CRM solutions.

- Drive successful integrations and mobile field service enablement initiatives.