We are seeking an experienced ServiceNow Lead Developer to drive the design, development, implementation, and optimization of enterprise-wide ServiceNow solutions. The ideal candidate will possess strong expertise across ServiceNow modules, including ITSM, ITOM, CMDB, HAM, and SAM, while leading technical delivery, stakeholder engagement, and platform innovation initiatives. This role requires hands-on development capabilities, leadership skills, and a passion for leveraging emerging AI-powered ServiceNow capabilities to enhance business processes and user experiences.

Key Responsibilities:

1. ServiceNow Development & Architecture:

- Lead the design, configuration, customization, and implementation of ServiceNow solutions aligned with business objectives.

- Develop and maintain scalable applications across ServiceNow modules, including: ITSM, ITOM, Cloud Discovery, CMDB, HAM, and SAM.

- Design and implement Service Catalogs, Workflows, Flow Designer solutions, and Automated Business Processes.

- Develop and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and Notifications.

- Ensure adherence to ServiceNow development best practices, coding standards, and platform governance.

2. Integration & Automation:

- Design and develop integrations between ServiceNow and enterprise applications using REST, SOAP, MID Server, IntegrationHub, and APIs.

- Implement automation solutions to improve operational efficiency and reduce manual effort.

- Collaborate with infrastructure, security, and application teams to enable seamless data flow across systems.

3. AI & Digital Transformation:

- Drive adoption of ServiceNow AI capabilities, including: Now Assist, Virtual Agent, AI Search, Agentic AI, and AI Agents.

- Design AI-powered workflows and self-service experiences to improve productivity and customer satisfaction.

- Evaluate emerging ServiceNow innovations and recommend platform enhancements.

4. Technical Leadership:

- Lead technical discussions and provide architectural guidance for ServiceNow initiatives.

- Mentor junior developers and administrators, promoting best practices and knowledge sharing.

- Conduct code reviews and ensure quality, scalability, and maintainability of solutions.

- Support platform upgrades, patching activities, and release management processes.

5. Agile Delivery & Stakeholder Management:

- Participate in sprint planning, backlog grooming, estimation, and release planning activities.

- Work closely with business stakeholders to gather requirements and translate them into technical solutions.

- Provide regular project updates and manage stakeholder expectations effectively.

- Support production incidents, troubleshooting, root cause analysis, and performance optimization.

Required Skills & Experience:

- Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.

- 7+ years of hands-on experience in ServiceNow development and implementation.

- Strong expertise in ServiceNow ITSM, ITOM, CMDB, Discovery, HAM, and SAM modules.

- Extensive experience with: Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, Service Catalog, and IntegrationHub.

- Strong understanding of REST APIs, SOAP services, and enterprise integrations.

- Experience working in Agile and DevOps environments.

- Excellent analytical, problem-solving, and troubleshooting skills.

- Strong communication, collaboration, and stakeholder management abilities.

Preferred Qualifications:

- Experience with ServiceNow Now Assist and Agentic AI capabilities.

- ServiceNow certifications such as: Certified System Administrator (CSA), Certified Application Developer (CAD), CIS - ITSM, CIS - Discovery, CIS - HAM, and CIS - SAM.

- Exposure to cloud technologies and IT infrastructure management.

- Experience leading teams and managing enterprise-scale ServiceNow implementations.