Hello Candidate,

Greetings from Wilco Source a CitiusTech Company!

Job Role : ServiceNow Technical Architect

Experience : 9 - 12 years

Job Location : Chennai / Hyderabad / Bangalore / Pune / Mumbai / Noida

Work Model : Hybrid (3 days WFO)

Work Time : 3 PM - 12 AM IST

Job Description :

Required Skills & Experience :

Education : Bachelors degree in Computer Science, Information Technology, Engineering, or a related field.

ServiceNow Experience :

- 10+ years of extensive hands-on experience as a ServiceNow Developer and/or Architect.

- 8+ years of in-depth experience with ServiceNow ITSM modules (Incident, Problem, Change, Request, Service Catalog, CMDB, Knowledge Management).

AI Experience :

- 3+ years of practical experience implementing, architecting, and configuring Generative AI features within ServiceNow, with specific expertise in Now Assist capabilities.

- Proven experience applying and conceptualizing Agentic AI principles to build intelligent automation solutions.

Technical Proficiency :

- Deep understanding of ServiceNow platform architecture, design patterns, and best practices.

- Strong proficiency in JavaScript, GlideScript, HTML, CSS, and REST/SOAP APIs.

- Solid understanding of ITIL principles and their practical application within an enterprise environment.

- Experience working in Agile/Scrum development methodologies.

Leadership & Communication :

- Exceptional analytical, problem-solving, and critical thinking skills with a strong aptitude for innovation in AI.

- Superior communication (written and verbal), presentation, and interpersonal skills, with the ability to articulate complex technical and architectural concepts to diverse audiences.

- Proven ability to lead technical discussions, influence decision-making, and successfully drive initiatives.

Preferred Qualifications :

- ServiceNow Certified Master Architect or Certified Technical Architect.

- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).

- ServiceNow Certified Implementation Specialist (CIS) in ITSM and/or other relevant modules.

- Certification or demonstrable experience with ServiceNow's AI/ML capabilities (e.g., Predictive Intelligence, Virtual Agent, Now Assist).

- Experience with Natural Language Processing (NLP) and Large Language Models (LLMs), including fine-tuning or prompt engineering.

- Familiarity with cloud platforms (AWS, Azure, GCP) and integrating cloud services with ServiceNow for AI workloads.

- Experience with other ServiceNow modules (e.g., ITOM, ITAM, CSM).

- Experience with scripting languages like Python for data processing, AI model integration, or advanced automation.