We are looking for a skilled ServiceNow Developer / Lead with strong expertise in ITSM processes and ServiceNow platform development. The ideal candidate should have hands-on experience in designing, developing, and implementing ServiceNow solutions while supporting service management operations.

Must-Have Skills :

- 4+ years of experience in ServiceNow development and ITSM.

Strong expertise in :

- Incident Management

- Problem Management

- Change Management

- Service Request & Service Catalog

Hands-on experience with :

- Flow Designer

- Business Rules

- Client Scripts

- UI Policies

- Script Includes

- Service Portal

Strong proficiency in :

- JavaScript

- Glide API

- ServiceNow Scripting

Experience with :

- REST/SOAP Integrations

- Integration Hub

- MID Server

- Good understanding of ITIL processes and service management lifecycle.

- Experience working with CMDB, CSDM, and CI Relationship Management.

- Experience in Agile environments using Jira and Confluence.

- Strong analytical, troubleshooting, and stakeholder management skills.

- Experience supporting UAT, defect management, and production releases.

Good to Have :

- ServiceNow Reporting & Dashboards

- SLA Management

- CSA Certification

- CAD Certification

- CIS-ITSM Certification

Why Join Us?:

- Opportunity to work on enterprise-scale ServiceNow implementations.

- Exposure to modern ITSM and integration projects.

- Collaborative Agile work environment.