Description :

Responsibilities :

- Enhance/Maintain Salesforce implementations across business units, ensuring scalability.

- Troubleshoot and resolve bugs, performance issues, and system errors with root-cause analysis.

- Design and implement scalable, reusable solutions (avoiding one-off fixes).

- Manage data hygiene : Data loads, deduplication, and archival strategies.

- Documentation : Maintain system architecture, integrations, and change logs.

- Collaborate with stakeholders to translate business needs into technical solutions.

- Support CI/CD pipelines and governance (sandbox refreshes, release management).

- Ticket Management : Prioritize and resolve cases (Salesforce Cases, JIRA, or ServiceNow).

- 7+ years of hands-on experience with Salesforce Sales Cloud, Service Cloud, and Experience Cloud.

- Strong expertise in Salesforce administration : Security, Data Model, Access Control, Reports/Dashboards, Data Loader, and Flow Automation.

Advanced development skills :

- Lightning Web Components (LWC)

- Apex, SOQL/SOSL, REST/SOAP APIs, and Event-Driven Architecture (Platform Events, Change Data Capture)

- Integration patterns (Middleware like Boomi/MuleSoft preferred over custom code)

- Full SDLC participation : Requirement analysis, design, development, testing (unit/integration), deployment (CI/CD), and maintenance.

- Multi-org environment experience (mergers, acquisitions, or multi-brand setups).

- Performance optimization : Governor limits, bulkification, indexing, and best practices for scalability.

- DevOps & CI/CD : Version control (Git), Salesforce DX, metadata deployments, and sandbox management.

- Debugging & Troubleshooting : Proficient with Debug Logs, Developer Console, and Event Monitoring.

Certifications (At Least One Required) :

- Salesforce Certified Administrator

- Salesforce Certified Platform Developer I or II (Bonus : Application Architect/System Architect certifications)

Good to Have :

Industry-Specific Knowledge :

- Non-Profit Success Pack (NPSP)

- Health Cloud

- Data Cloud

Tools & Integration Experience :

- Middleware/ETL : Boomi, MuleSoft, or Informatica

- Dev Tools : VS Code, Salesforce CLI, Copado/Flosum (for release management)

- Testing : Provar, Selenium, or Salesforce Test Automation

- SSO : SAML/OAuth, Okta, or Azure AD

- Genesys (for contact center integrations)

Soft Skills & Extras :

- Agile/Scrum experience (JIRA/Confluence)

- Data migration expertise (Own Backup, ETL tools)

- JavaScript/TypeScript (for advanced LWC development)