About Chubb India :

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

Position Overview :

The ServiceNow Engineering Lead is accountable for the stability, security and performance of the ServiceNow platform. The role owns instance health, incident and problem management, upgrades, security patching and release management, ensuring the platform meets Chubb's operational resilience and ITSM process standards. As Deputy to the ServiceNow Hub Lead, the role also provides leadership continuity for the Hub, deputising on operational and stakeholder matters as required.

Key Responsibilities :

- Own overall instance health, monitoring platform performance, availability and stability across production and non-production environments.

- Lead incident, problem and change management for the ServiceNow platform, ensuring timely resolution and root-cause analysis of platform issues.

- Plan and execute ServiceNow upgrades, patches and security updates, minimising disruption to business operations.

- Own release and change management processes for the platform, including release scheduling, risk assessment and change approval governance.

- Ensure ServiceNow ITSM process adherence across the Hub, working with Platform Administrators and CMDB/Discovery teams to maintain data quality and process compliance.

- Act as Deputy to the ServiceNow Hub Lead, providing operational leadership and stakeholder continuity in the Hub Lead's absence.

- Collaborate with security and compliance teams to ensure the platform meets relevant regulatory and internal policy requirements.

- Support disaster recovery and business continuity planning for the ServiceNow platform, including regular testing of failover and recovery procedures.

- Partner with the Development Delivery pillar to ensure operational readiness of new capabilities before release to production.

- Provide operational metrics and reporting to the ServiceNow Hub Lead and wider stakeholders on platform health, incidents and release performance.

Qualifications :

- Bachelor's or masters degree in computer science, Information Technology or a related field.

- 12+ years in ServiceNow platform administration and operations, including incident, problem, change and release management.

- Strong understanding of ITSM processes and ServiceNow ITIL-aligned modules.

- Experience managing platform upgrades, security patching and instance health in an enterprise environment.

- Experience with CMDB/Discovery configuration and data governance is highly desirable.

- Leadership experience, with the ability to deputise for senior stakeholders and manage escalations independently.

- Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.

- Good communication skills, able to work effectively with distributed teams across India, LATAM and NA.

- ServiceNow certification (e.g. Certified System Administrator) and/or ITIL certification preferred.

Why Join Us? :

- Be at the forefront of digital transformation in the insurance industry.

- Lead impactful initiatives that simplify claims processing and enhance customer satisfaction.

- Work alongside experienced professionals in a collaborative, innovation-driven environment.

Why Chubb? :

- Industry leader : Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence.

- A Great Place to work : Chubb India has been recognized as a Great Place to Work for the years 2023-2024, 2024-2025 and 2025-2026.

- Start-Up Culture : Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements.

Employee Benefits :

Our company offers a comprehensive benefits package including flexible work options, generous paid time off, health coverage, savings plans (Corporate NPS, ESPP, LTIP), and upskilling opportunities.

Application Process :

- Step 1 : Submit your application via the Chubb Careers Portal.

- Step 2 : Engage with our recruitment team for an initial discussion.

- Step 3 : Participate in technical/functional interviews and assessments.

- Step 4 : Final interaction with Chubb leadership.

As Head of PMO Capability for Chubb India, I find my role inspiring to be working with senior leaders and key decision makers, exciting to collaborate with cross-functional and multi-cultural teams, and energizing to work in an inclusive environment....