Key Responsibilities:

- Design, develop, customize, and maintain Salesforce applications, primarily using Service Cloud.

- Develop custom solutions using Apex, Lightning Web Components (LWC), Aura Components, and Visualforce.

- Write optimized SOQL and SOSL queries for efficient data retrieval and processing.

- Configure Salesforce objects, workflows, validation rules, flows, security settings, and other platform features as required.

- Implement and maintain Service Cloud capabilities, including Case Management, Service Console, Omni-Channel, and Knowledge.

- Design, develop, and maintain integrations with external systems using REST and SOAP APIs.

- Manage Salesforce metadata and deployments using Metadata API, Copado, and related deployment tools.

- Support CI/CD pipelines, release management, version control, and deployment automation.

- Perform code reviews and ensure adherence to Salesforce development best practices, coding standards, and governor limits.

- Troubleshoot and resolve technical issues, performance bottlenecks, and production defects.

- Collaborate with business analysts, architects, QA teams, and stakeholders to deliver effective technical solutions.

- Mentor junior developers and contribute to technical discussions, solution design, and continuous improvement initiatives.

Required Skills & Qualifications:

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

- Minimum 5+ years of hands-on experience in Salesforce development.

- Strong practical experience with Salesforce Service Cloud.

- Proficiency in Apex, Lightning Web Components (LWC), Aura Components, and Visualforce.

- Strong knowledge of SOQL and SOSL queries.

- Experience with Salesforce configuration, customization, and platform security.

- Hands-on experience with REST/SOAP integrations and API development.

- Experience with Salesforce Metadata API, Copado, and deployment management.

- Understanding of CI/CD pipelines, source control, and release management processes.

- Experience with Case Management, Service Console, Omni-Channel, and Knowledge.

- Strong debugging, troubleshooting, analytical, and problem-solving skills.

- Excellent communication skills and the ability to collaborate with cross-functional teams.

- Experience conducting code reviews and mentoring junior team members.