Description :

About Chargebee :

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com and others.

Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform.

Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.

Chargebee has raised over $230 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures.

And were on a mission to push the boundaries of subscription revenue operations.

Not just ours, but every customer and prospective business on a recurring revenue model.

Our Engineering team builds high-quality and innovative software to enable our customers to grow their revenues powered by the state-of-the-art subscription management platform.

Role Overview :

- Chargebee is seeking a Senior Program Manager to execute complex programs requiring deep business, product, and engineering knowledge.

- This role is pivotal in leading initiatives that enhance platform scalability and could also drive product initiatives critical to the business.

- With a strong foundation in SaaS technologies, customer-centric thinking, and program management methodologies, the ideal candidate will collaborate across engineering, product, and business teams to deliver results in a dynamic and fast-paced environment.

- Experience in Fintech, Billing, or Subscription-based services is a strong plus.

Key Responsibilities :

- Execute programs that require a deep understanding of product and engineering at both architectural and operational levels, always keeping customer impact at the forefront.

- Drive cross-functional collaboration between engineering, product, and business teams to deliver scalable and customer-focused solutions.

- Partner with engineering teams to navigate complex technology challenges using Agile, Kanban, and Scrum methodologies.

- Provide steady leadership in high-pressure scenarios involving uncertainty, evolving priorities, and aggressive deadlines.

- Develop and refine processes to improve program delivery, ensuring alignment with strategic objectives, measurable outcomes, and customer satisfaction.

- Proactively identify and address risks, dependencies, and bottlenecks, maintaining program momentum and stakeholder trust.

- Lead initiatives with a strong focus on SaaS technologies and platform interoperability, ensuring seamless customer experiences and tangible business value.

- Foster a culture of accountability and excellence by mentoring team members and driving continuous improvement.

- Leverage tools like Google Workspace and project management platforms to enhance collaboration, reporting, and transparency, while ensuring customer-centric outcomes.

Qualifications & Experience :

- 8+ years of experience in Program Management, driving complex programs with cross-functional teams in SaaS, cloud, or similar technical domains.

- 4+ years of people management experience, with a proven ability to build, mentor, and lead high-performing teams (preferred).

- Strong understanding of platform architectures and interoperability, with exposure to cloud environments (e.g , AWS, GCP, Azure) a plus.

- Background in Fintech, Billing, or Subscription-based services is highly desirable.

- Demonstrated expertise in Agile, Kanban, and Scrum methodologies, with hands-on experience collaborating with engineering teams.

- Proven ability to lead programs involving deep systems and engineering-level knowledge, balancing competing priorities and resolving technical challenges effectively.

- Experience providing steady leadership in rapidly changing, high-growth environments with evolving business requirements.

- Bachelors or Masters degree in Computer Science, Engineering, or a related field, or equivalent professional experience.

- Exceptional communication and stakeholder management skills, capable of aligning diverse teams toward common objectives.

- Proficiency with tools like Google Workspace (Docs, Sheets, Slides) and project management platforms to facilitate collaboration and reporting.

- Passion for delivering customer-centric solutions, with a mindset to always prioritize the end-user experience.