Reports To : Manager, Network Operations.

Employment Type : Full-time.

Workplace Type : Remote.

Timings : 12.30 p. IST onwards.

The Celito Team :

The Celito Team architects the buildout of simplified, integrated, and compliant technology stacks.

With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization.

Job Overview :

The Network Operations Center (NOC) Analyst will support day-to-day infrastructure and network operations for multiple client environments. This role focuses on proactive monitoring, patch management, advanced troubleshooting, and escalation support to ensure availability, performance, and reliability of client systems. The ideal candidate is technically strong, operationally disciplined, and comfortable working in a fast-paced operations environment. This role requires hands-on infrastructure experience, strong troubleshooting skills, clear documentation, and the ability to collaborate effectively with internal teams and clients.

Responsibilities and Duties :

Network and Infrastructure Monitoring :

- Monitor network, server, and infrastructure health using monitoring and alerting platforms.

- Identify, triage, and respond to alerts related to system performance, availability, and capacity.

- Perform root cause analysis for infrastructure incidents and document findings and remediation steps.

- Escalate complex issues to engineering teams and vendors as required.

Patch Management and Maintenance :

- Perform network device patching, including firewalls, switches, routers, and other network infrastructure.

- Execute server and endpoint patching across Windows, Mac, and managed endpoint environments.

- Track patch compliance and remediation status across client environments.

- Coordinate maintenance windows and communicate expected impact to clients and internal teams.

Client Support and Escalations :

- Serve as a Tier 3 support resource for complex client escalations related to systems, access, and infrastructure issues.

- Troubleshoot advanced issues involving servers, networks, identity, endpoint management, and connectivity.

- Work directly with clients to resolve escalated issues and provide clear technical guidance.

- Ensure timely resolution and a high-quality customer experience during escalations.

Backup and Recovery Operations :

- Monitor and maintain data backup systems to ensure successful completion and integrity.

- Perform regular backup verification and recovery testing.

- Assist with data restoration activities during incidents or client requests.

Operational Processes and Continuous Improvement :

- Maintain operational documentation, runbooks, and standard operating procedures.

- Contribute to reporting and operational metrics to track NOC performance and service levels.

- Assist with onboarding new tools, clients, and environments into NOC operations.

Shift Coverage and On-Call Support :

- Work an assigned shift on a consistent weekly basis.

- Participate in after-hours, weekend, and on-call rotations as assigned to support a 24/7 operational environment.

Qualifications :

- 3 to 6 years of experience in a NOC, infrastructure operations, or systems administration role.

- Strong hands-on experience with network, server, and endpoint operations.

- Experience performing patching and maintenance across network devices, servers, and endpoints.

- Strong troubleshooting skills across Windows, Linux, networking, and identity systems.

- Experience with monitoring tools, backup platforms, and infrastructure management solutions.

- Familiarity with cloud platforms such as Azure, AWS, or GCP preferred.

- Excellent analytical, documentation, and communication skills.

- Familiarity with the biotech industry and lab components from an IT operations perspective.

- Ability to work a set shift on a weekly basis.

- Ability to support a 24/7 environment with after-hours and weekend on-call rotations.