About the Role :

We are hiring two professionals to help design and implement practical AI governance and agentic control capabilities on ServiceNow.

The role combines ServiceNow platform experience with AI governance, control-tower implementation and hands-on understanding of agents, workflows and enterprise integrations.

Key Responsibilities :

- Design and implement governance for AI systems, models, agents, prompts, datasets, tools and third-party AI services.

- Set up AI inventory, ownership, risk classification, approvals, controls, exceptions, evidence and lifecycle processes.

- Build governance workflows and dashboards on ServiceNow using platform data models, Flow Designer / Workflow Studio, integrations and case-management patterns.

- Govern agentic AI use cases, including agent identity, tool permissions, human approvals, execution boundaries, auditability and safe failure handling.

- Translate Responsible AI, security, risk and compliance requirements into practical controls that can be monitored and evidenced.

- Integrate ServiceNow with GRC tools, enterprise AI platforms, identity systems, model registries, data platforms and observability services.

- Work with risk, security, privacy, data, architecture and engineering teams to define clear ownership and operating processes.

Required Experience & Skills :

- 5 to 10 years of overall technology experience with meaningful hands-on ServiceNow implementation experience.

- Experience in AI governance, Responsible AI, model risk, technology risk, GRC controls or enterprise control-tower implementation.

- Hands-on understanding of agentic AI concepts such as agents, tools, orchestration, human-in-the-loop controls, authorization, evaluation and failure handling.

- ServiceNow Experience MANDATORY.

- Hands-on experience with ServiceNow configuration or development, including tables, roles, ACLs and application scopes.

- Practical experience with Flow Designer / Workflow Studio, approvals, notifications and reusable actions.

- Experience with IntegrationHub, REST APIs, Scripted REST or comparable ServiceNow integration patterns.

Good to Have :

- ServiceNow AI Control Tower experience.

- Experience with LangGraph, Semantic Kernel, AutoGen, Azure AI, Bedrock or comparable platforms.

- Exposure to enterprise GRC products such as Archer, MetricStream, OneTrust or IBM OpenPages.