Cavitak - Technical Support Engineer - Operating Systems

Role Overview :

We are seeking a proactive and knowledgeable Technical Support Engineer - Operating Systems to provide advanced technical assistance and troubleshooting related to Windows, Linux, and/or macOS environments.

The ideal candidate will be responsible for resolving issues related to system performance, configuration, networking, user access, and software compatibility while delivering an excellent support experience to end-users or enterprise clients.

Key Responsibilities :

- Provide Tier 1 and Tier 2 technical support for operating systems (primarily Windows, Linux, or macOS) across desktops, servers, and virtual environments.

- Troubleshoot issues related to OS installation, patching, system boot, user permissions, drivers, and application compatibility.

- Respond to and resolve tickets via helpdesk systems, phone, email, or remote support tools.

- Analyze system logs and performance issues; provide recommendations for optimization or escalation.

- Assist with OS deployment, system imaging, and device provisioning using standard tools (e., SCCM, MDT, WDS, Clonezilla).

- Support Active Directory configurations, group policies, and access control issues (Windows environments).

- Collaborate with engineering, infrastructure, or software teams to resolve complex system-level problems.

- Maintain accurate records of support requests and resolutions in the ticketing system.

- Create and maintain documentation including knowledge base articles, SOPs, and technical guides.

Required Skills & Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

- 2- 5 years of hands-on experience in a technical support or system administration role.

- Strong understanding of operating system architecture (Windows Server/Desktop, Linux distributions such as Ubuntu, CentOS, RedHat).

- Experience with command-line tools, scripting (PowerShell, Bash), and troubleshooting utilities.

- Knowledge of networking fundamentals (IP, DNS, DHCP, firewalls, ports) and OSI model.

- Familiarity with system security, antivirus, endpoint protection, and backup tools.

- Ability to troubleshoot hardware-related issues and peripheral connectivity.

- Strong communication skills and customer service orientation.

- Experience working with support ticketing systems (e., Jira, ServiceNow, Freshdesk)