Carrier Technologies - Senior Business Analyst

Description :

About the role :

The Business Analyst in the Analytics CoE is responsible for supporting the end-to-end delivery of analytics use cases by translating business needs into clear, structured analytics and data requirements. The role acts as a bridge between business stakeholders and analytics delivery teams, ensuring that analytics solutions (dashboards, reports, data products) are accurate, relevant, and aligned to business decisions. The BA focuses on execution excellence, working under guidance of senior BAs or product managers while owning well-defined modules or use cases independently

Role Responsibilities :

Business Understanding & Problem Framing :

- Engage with business stakeholders to understand business processes, reporting needs, and decision requirements

- Support translation of business questions into analytics use cases and problem statements

- Identify key KPIs, metrics, and dimensions required to support business decisions

- Gain functional understanding of supported domains (e.g., Supply Chain, Finance, Operations)

Requirements Gathering & Documentation :

- Gather and document business, functional, and analytical requirements

- Create clear artefacts such as :

1. Business Requirement Documents (BRDs)

2. Functional Requirement Specifications (FRS)

3. User stories and acceptance criteria

- Define metric logic, calculation rules, data granularity, and filters

- Ensure requirements are unambiguous, testable, and aligned with analytics standards

Data Analysis & Validation :

- Perform basic to intermediate data analysis to validate requirements and business logic

- Analyze datasets to identify trends, anomalies, and data quality issues

- Validate dashboards, reports, and KPIs from a business correctness perspective

- Support root-cause analysis for data discrepancies and reporting issues

Analytics Delivery Support :

- Work as part of an analytics delivery pod with Product Managers, Analytics Engineers, and Data Engineers

- Clarify requirements and answer business questions during development

- Participate in UAT, defect triage, and business sign-off

- Ensure analytics outputs meet business expectations and usability standards

Stakeholder Communication :

- Act as a day-to-day contact for business users on assigned analytics use cases

- Support preparation of insight summaries, walk-throughs, and demos

- Communicate clearly with technical teams using structured and precise language

- Escalate risks, gaps, and dependency issues to senior BAs or managers in a timely manner

Documentation & Knowledge Management :

- Maintain documentation such as :

1. KPI definitions and metric catalogs

2. Process flows and data mappings

3. Assumptions and business rules

- Contribute to Analytics CoE knowledge repositories and standards

- Ensure continuity and reuse of analytics artefacts across initiatives

Minimum Requirements :

Functional Requirements :

- 6- 9 years of experience as a Business Analyst or Analytics Analyst

- Experience working in analytics, BI, or data-driven environments

- Good understanding of business processes and performance metrics

- Exposure to domains such as Supply Chain, Finance, Sales, or Operations is preferred

- Experience working in cross-functional, matrixed teams

Technical Requirements :

- Hands-on exposure to analytics and reporting platforms

- Experience working with SAP Analytics ecosystems (BW, HANA, S/4) is strongly preferred

- Solid understanding of :

1. KPIs, facts, dimensions, hierarchies

2. Data aggregation and grain concepts

- Experience validating dashboards and reports (e.g., Power BI, Tableau, or similar)

- Ability to perform data validation using tools such as Excel, SQL or analytics platforms

Soft Skills :

- Strong analytical and logical thinking

- Clear written and verbal communication skills

- Ability to translate business language into structured requirements

- Attention to detail and strong documentation discipline

- Comfortable working in a fast-paced, delivery-oriented environment

- Willingness to learn and grow into senior BA or analytics product roles

Role Scope & Growth :

- Owns defined modules or reports within larger analytics initiatives

- Works under guidance of Lead BAs / Product Managers

- Expected to grow into :

1. End-to-end use case ownership

2. Stakeholder-facing senior BA responsibilities

3. Analytics product or solutioning roles