About the job :

Roles & Responsibilities :

- Responsibility for implementing and operating the supported solutions within the DevOps team.

- Ensuring implementation that stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements.

- Developing high-quality, sustainable solutions with a forward-looking view across the entire product lifecycle.

- Responsibility for the security of the products and solutions to be supported.

- Close collaboration across teams and products with other ServiceNow product teams.

- Active contribution as a central part of the DevOps product team, including the integration of connected products and systems.

- Use AI technologies to fulfill role responsibilities, improve development, automate tasks, and enhance efficiency and quality.

- Explore, evaluate, and empower the adoption of new AI technologies within the product team and the broader ServiceNow platform.

- Design and develop ServiceNow SPM (ITBM) solutions across Demand, Project, Portfolio, Resource, and Financial Management.

- Translate business requirements into scalable and sustainable technical solutions.

- Continuously improve SPM processes, governance, and data models.

- Integrate SPM with enterprise systems using standard integration technologies (REST/SOAP).

- Leverage AI capabilities (e.g., Now Assist) and supporting tools to enhance automation, efficiency, and developer productivity.

Education & Work Experience :

- Completed a degree in computer science.

- 5+ years of professional experience and proven success as a ServiceNow Developer.

- Strong hands-on experience in Strategic Portfolio Management (SPM / ITBM) modules including Demand, Project, Portfolio, Resource, and Financial Management.

- Sound knowledge of JavaScript development, with a focus on object-oriented programming and a solid understanding of class structures, class inheritance, and software design principles.

- In-depth knowledge of troubleshooting, performance optimization, and root cause analysis.

- Solid experience in designing and implementing integrations (REST/SOAP/PowerShell).

- Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems using various integration technologies.

- Experience working in agile structures and implementing agile and hybrid projects, complemented by strong teamwork skills and goal orientation.

- Basic knowledge of AI technologies and their practical application.

- Basic understanding of AI ServiceNow platform capabilities (Now Assist).

- Experience as a full-stack developer is helpful but not required.

- ITIL Foundation level and project management certification are advantageous.

Requirements :

- 5+ years of work experience with ServiceNow

- 5+ years of work experience with ITIL