- Strong practical and theoretical knowledge of ITOM (Visibility, Health, Event Management), HAM, and SAM.

- 5+ years of professional experience and proven success as a ServiceNow Application Specialist / Developer.

- Proven experience in Event Management implementation projects.

- Solid experience with CMDB, Discovery, and Service Mapping concepts.

- Sound knowledge of JavaScript development, with a focus on object-oriented programming and a solid understanding of class structures, class inheritance, and software design principles.

- In-depth knowledge of troubleshooting, performance optimization, and root cause analysis.

- Solid experience in designing and implementing integrations (REST/SOAP/PowerShell).

- Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems using various integration technologies.

- Experience working in agile structures and implementing agile and hybrid projects, complemented by strong teamwork skills and goal orientation.

- Basic knowledge of AI technologies and their practical application.

- Basic understanding of AI ServiceNow platform capabilities (NowAssist).

- Experience as a full-stack developer is helpful but not required.

- ITIL Foundation level and project management certification are advantageous.

Nice to Have :

- ServiceNow certifications (CIS-Discovery, CIS-HAM, CIS-SAM).

- AIOps and observability tools experience.

- Knowledge of data-driven architecture.

Requirements :

- 2+ years of work experience with ITIL.

- 5+ years of work experience with ServiceNow.

- 2+ years of work experience with Software Asset Management.