Capgemini - L3 SAP BW/4HANA Support Engineer

Job Description :

Role : SAP BW4/HANA L3 Support and Enhancement.

A BW/4HANA L3 Support Engineer requires advanced technical support for SAP BW/4HANA systems, resolving complex issues escalated from lower support levels.

This role requires deep knowledge of SAP BW/4HANA architecture, data modelling and troubleshooting techniques.

Key responsibilities include analysing and resolving critical incidents, performing root cause analysis, and collaborating with development teams for long-term solutions.

Key Responsibilities :

- Troubleshooting and Resolution : Investigate and resolve complex technical issues related to SAP BW/4HANA, often involving performance bottlenecks, data inconsistencies, or system errors.

- Root Cause Analysis : Conduct thorough root cause analysis to identify the underlying causes of issues and implement preventative measures.

- Collaboration : Work closely with L1 and L2 support teams, development teams, and other IT teams to resolve issues and improve system stability.

- System Monitoring : Monitor the health and performance of SAP BW/4HANA systems, proactively identifying and addressing potential problems.

- Knowledge Management : Document solutions, troubleshooting procedures, and best practices to build a knowledge base for future reference.

- Mentorship : Provide guidance and mentorship to junior support engineers.

- Incident Management : Manage critical incidents (P1 and P2 tickets) and ensure timely resolution.

- System Enhancement : Contribute to the development and implementation of solutions to improve system performance and stability.

Required Skills & Experience :

- Deep knowledge of SAP BW/4HANA : Including data modelling, data extraction, transformation, and loading (ETL) processes.

- Advanced troubleshooting skills : Ability to analyse complex issues, identify root causes, and implement effective solutions.

- Strong communication and collaboration skills : Ability to effectively communicate with various stakeholders, including business users and technical teams.

- Experience with SAP BW/4HANA administration : Including system configuration, performance tuning, and security.

- Experience with ABAP development : For data extraction and transformation.

- Knowledge of HANA platforms : (e.g., Native HANA modelling, AMDP) is often preferred.

- Experience with incident management and ticketing systems : 3 - 5 years of experience is required