We are seeking an experienced Project Release Manager to lead end-to-end release management for software and SaaS products. This role is responsible for driving cross-functional coordination across Product, Engineering, Go-to-Market (GTM), Customer Success, Support, and Operations to ensure successful, high-quality releases that deliver measurable business value. The ideal candidate is outcome-driven, embraces AI-enabled ways of working, and excels at managing complex programs in a fast-paced environment.

Key Responsibilities :

Release Leadership & Execution :

- Lead end-to-end release readiness across Product, Engineering, GTM, Customer Success, Support, and Operations.

- Own release delivery against timelines, quality standards, adoption goals, and business impact objectives.

- Drive alignment, accountability, and execution across multiple concurrent releases.

- Plan, monitor, and coordinate release activities to ensure successful product launches.

AI-Enabled Delivery :

- Leverage AI tools (e.g., GitHub Copilot, Microsoft Copilot, ChatGPT, automation, and analytics platforms) to improve release planning, risk identification, and reporting.

- Drive adoption of AI-enabled workflows to enhance efficiency, visibility, and decision-making.

- Continuously identify opportunities to optimize release management processes using Generative AI.

Business Value & Outcomes :

- Define and monitor release success metrics (KPIs) related to revenue, customer adoption, user experience, and operational efficiency.

- Ensure releases align with business strategy and organizational priorities.

- Measure and report post-release outcomes, highlighting value realization and continuous improvement opportunities.

Customer & Organizational Readiness :

- Ensure teams are prepared to sell, implement, support, and adopt new product releases.

- Collaborate with customer-facing teams to develop enablement plans, release communications, and support readiness.

- Gather and incorporate customer feedback into future release planning.

Cross-Functional Program Management :

- Manage dependencies, risks, and trade-offs across complex cross-functional initiatives.

- Lead issue resolution, escalation management, and release governance.

- Provide concise, executive-level updates on release status, risks, milestones, and outcomes.

- Foster collaboration across engineering, product, operations, and business teams.

Required Qualifications :

Experience :

- 7+ years of Program or Project Management experience in software product or SaaS organizations.

- Proven experience leading large-scale, cross-functional release or product delivery initiatives.

- Demonstrated success in driving programs that deliver measurable business outcomes and customer value.

Technical & AI Skills :

- Strong understanding of Software Development Lifecycle (SDLC) and Agile methodologies.

- Experience using AI tools such as GitHub Copilot, Microsoft Copilot, ChatGPT, automation platforms, or analytics tools to improve delivery efficiency.

- Ability to leverage technology for better planning, reporting, and decision-making.

- Strong learning mindset with enthusiasm for AI-driven ways of working.

Leadership & Execution :

- Strong cross-functional leadership with the ability to influence without direct authority.

- Proven ability to manage multiple priorities in a dynamic environment.

- Proactive, results-oriented mindset with a focus on execution and accountability.

Communication & Stakeholder Management :

- Excellent verbal and written communication skills.

- Ability to communicate effectively with executive leadership as well as technical and operational teams.

- Strong strategic thinking with the ability to connect execution to broader business objectives.

Required Skills :

Core Skills :

- Project Release Management

- Program Management

- Release Planning & Execution

- Cross-functional Stakeholder Management

- Agile & Scrum Methodologies

- Software Development Lifecycle (SDLC)

- Risk & Dependency Management

- Change Management

- Executive Communication

- Customer Readiness & Go-to-Market (GTM) Coordination

- Business KPI & Outcome Tracking

Tools :

- Jira

- Confluence

- Azure DevOps

- Microsoft Project

- Power BI / Tableau

- Microsoft Excel

- GitHub Copilot / Microsoft Copilot

- ChatGPT or similar AI tools

The ideal candidate :

- Thinks in terms of business outcomes rather than activities.

- Uses AI as a force multiplier to improve execution, insights, and productivity.

- Drives accountability and collaboration across cross-functional teams.

- Delivers high-quality releases that create measurable customer and business value.

- Thrives in a fast-paced, collaborative, and continuously evolving environment.