We are seeking a Business Systems Analyst (BSA) with strong experience in the travel domain, specifically within travel agencies, to bridge business requirements and technology solutions. The ideal candidate will have hands-on exposure to GDS platforms (Sabre/Amadeus/Travelport), end-to-end travel operations, and strong technical understanding of data and integrations in a fast-paced environment.

Key Responsibilities :

- Act as a liaison between business stakeholders and IT teams to translate business needs into functional and technical requirements

- Analyze and document travel business processes including Reservations, Ticketing, EMD, Exchanges & Refunds

- Work extensively with GDS systems (Sabre/Amadeus/Travelport) for booking, pricing, shopping, fare quotes, and ticketing workflows

- Support NDC integrations and API mapping, including analysis of JSON and XML payloads

- Perform data analysis using SQL and other data tools to support business decisions

- Create clear documentation such as BRDs, FRDs, process flows, and use cases