As a Business Analyst specializing in JIRA, you will play a pivotal role in driving our project success by leveraging your expertise in JIRA to optimize our project management and software development lifecycle.

You will collaborate closely with cross-functional teams, including developers, stakeholders, and project managers, to gather requirements, document processes, and ensure the seamless integration of JIRA into our daily operations.

Key Responsibilities :

- Utilize your in-depth knowledge of JIRA to customize workflows, dashboards, and reports that meet the needs of various stakeholders.

- Act as the primary point of contact for all JIRA-related queries and issues, providing technical guidance and support to team members.

- Conduct regular training sessions and workshops to enhance team members' proficiency in JIRA and promote best practices.

- Collaborate with stakeholders to gather and document business requirements, user stories, and acceptance criteria.

- Analyse and document business processes, identifying areas for improvement and efficiency gains.

- Facilitate meetings and workshops to elicit requirements and resolve conflicts or ambiguities.

- Work closely with developers and QA teams to ensure accurate translation of requirements into actionable tasks within JIRA.

- Monitor project progress and performance metrics using JIRA reports and dashboards, providing insights and recommendations to enhance project delivery.

- Data analysis & MIS for current product performance using advanced excel & functions, charts, macros, SQL and Power BI dashboards.

Skills & Qualification :

- Bachelor's degree in Business Administration, Computer Science, or related field.

- Proven experience 2 years working as a Business Analyst in a software development environment.

- Extensive hands-on experience with JIRA, including configuring workflows, customizing dashboards, and creating reports.

- Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy.

- Excellent communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.

- Strong problem-solving skills and a proactive approach to identifying issues and implementing solutions.

- Relevant certifications (e., Certified Scrum Master, JIRA Administrator) are a plus.

- Hands on Experience of Advance Excel, SQL, Power Bi