Business Analyst - SQL

Title : Business Analyst

Experience : 5 to 6 years

Location : Pune

Job Description :

ERP analysts assist with developing and maintaining a company's Enterprise Resource Planning (ERP) program. By customizing and configuring the workflow, the analyst can ensure proper integration of the server/client application.

Required Skills :

- Strong Communication Skills

- Client Side Training and Implementation

- Client Side support to all Employee

- Act as bridge between Client & Support Team of ERP.

- Basic SQL Knowledge of understanding Queries

- Knowledge in Accounts apprenticeship New requirement understand & send to Developer.

- Customer support online / Offline Onsite New software Installation

- Online / Offline customer support

- Give Technical Demo to Customer / Sales Team

- Research and identify solutions to software issues

- Diagnose and troubleshoot technical issues

- Ask customers targeted questions to quickly understand the root of the problem

- Track computer system issues through to resolution, within agreed time limits

- Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.

- Properly escalate unresolved issues to appropriate internal teams (e.g.software developers)

- Provide prompt and accurate feedback to customers

- Refer to internal database or external resources to provide accurate tech solutions

- Ensure all issues are properly logged

- Prioritize and manage several open issues at one time

- Prepare accurate and timely reports

- Excellent problem-solving and communication skills

- Ability to provide step-by-step technical help, both written and verbal.

Key Result Area :

- Document all requirements and the business solution such that stakeholders, the development team and test team understand them clearly to go about their tasks

- Assess the feasibility of the recommended solution from a business perspective

- Ensure that the solution development team understands the problem and the solution

- Work with the test team during the test phase to ensure that solution is accurate and free of bugs and issues.

- Work with the end users to help them understand the changes.

- Help the users to work with the new solution. Help the client in managing the solution such that there is minimum resistance to organizational changes due to the newly implemented solution.