Business Analyst (IT Service Delivery)

Role Overview :

As a Business Analyst with 6-7 years of experience, you will be instrumental in bridging the gap between business objectives and technical solutions within our IT Service Delivery landscape. Your day-to-day involves meticulously eliciting, analyzing, and documenting business requirements, translating complex needs into actionable functional and non-functional specifications. You will collaborate closely with diverse stakeholders, including business users, product owners, development teams, and project managers, ensuring that delivered solutions not only meet but exceed expectations. This role is pivotal in driving operational efficiency, enhancing user experience, and directly contributing to the successful delivery of critical IT services that empower our users and customers.

Key Responsibilities :

- Elicit and document detailed business requirements from various stakeholders, translating them into clear, concise functional and non-functional specifications for development teams to build effective solutions.

- Conduct thorough analysis of existing business processes and systems, identifying areas for improvement and recommending strategic enhancements to optimize IT service delivery and operational efficiency.

- Act as a critical liaison between business users and technical teams, ensuring mutual understanding and alignment throughout the project lifecycle to facilitate seamless execution and successful outcomes.

- Develop comprehensive use cases, user stories, and acceptance criteria, collaborating with QA teams to validate solutions against business needs and ensure high-quality, defect-free deliverables.

- Contribute to project planning, scope management, and risk identification, providing analytical support to project managers to ensure timely and successful IT service delivery initiatives.

- Manage expectations and foster strong relationships with key business stakeholders, ensuring their needs are met and they are actively engaged in the solution development and implementation process.

- Analyze data and generate insights to support decision-making, providing clear recommendations that drive strategic improvements in service performance and customer satisfaction.

Required Skillset :

- Proven expertise in business process analysis, requirements elicitation, and comprehensive documentation (e.g., BRDs, FSDs, user stories). Strong understanding of IT Service Delivery frameworks and methodologies.

- Exceptional verbal and written communication skills, adept at presenting complex information clearly and concisely to diverse audiences, from technical teams to senior business leaders.

- Strong negotiation, facilitation, and stakeholder management abilities, capable of building consensus and driving alignment across cross-functional teams.

- Proficiency in data analysis and modeling techniques, with the ability to derive actionable insights from complex datasets.

- Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field from a reputable institution. A Master's degree (e.g., MBA) is a significant advantage.

- Ability to thrive in a dynamic, fast-paced environment, managing multiple priorities effectively while maintaining a keen eye for detail and commitment to quality.