Qualification :

- Bachelor's degree in Computer Science, IT, Information Systems, Engineering or a related field.

- MBA or Business Analysis certification is an added advantage.

Experience Requirements :

- 3 - 6 years as a Business Analyst, Functional Consultant or Implementation Consultant.

- Experience in CRM / ERP implementation or business application deployment.

- Experience with dashboard reporting tools and MIS systems.

- Hands-on experience in software implementation and business process mapping is mandatory.

Key Responsibilities :

- Analyse business processes and identify opportunities for automation and improvement.

- Gather, analyse and document requirements from different departments.

- Lead the enhancement and implementation of the CRM and Management Dashboard.

- Act as the bridge between business users, management, developers and vendors.

- Translate business requirements into functional specifications and user stories.

- Configure and validate CRM workflows, dashboards, reports and automation.

- Prepare BRD, FRD, process flow diagrams and SOPs.

- Plan and coordinate UAT and ensure timely resolution of issues.

- Monitor project timelines and implementation progress.

- Train end users and provide post-implementation support.

- Coordinate with third-party vendors for integrations and system upgrades.

- Ensure data integrity, reporting accuracy and compliance.

- Identify process gaps and recommend technology-driven solutions.

- Monitor system performance and drive continuous improvements.

Technical Skills :

- Business Requirement Gathering & Process Mapping

- CRM / ERP Implementation

- Dashboard & MIS Reporting

- Advanced Excel

- SQL - basic understanding preferred

- Power BI / Tableau - preferred

- UAT Planning & Testing

- BRD / FRD / SOP Documentation

- API & System Integration Concepts

- Agile / Waterfall methodologies