Key Responsibilities :

- Coordinate with business and IT stakeholders on project status, proposals, software system design, technical implementation, and support activities.

- Analyse business and technical requirements to recommend suitable system solutions.

- Troubleshoot application and system issues, identify root causes, and develop permanent resolutions.

- Resolve issues in existing applications within agreed timelines and service-level targets.

- Analyse existing systems and recommend modifications, enhancements, or new system installations.

- Document business requirements, technical issues, system changes, and proposed solutions.

- Collaborate with development, testing, infrastructure, and support teams to ensure effective implementation.

- Monitor application performance and support system stability and reliability.

- Participate in system testing, issue validation, implementation, and post-deployment support.

- Ensure timely communication with stakeholders regarding project progress, risks, issues, and resolutions.

Required Skills & Experience :

- 5 - 10 years of relevant experience in business analysis, application support, systems analysis, or a related field.

- Experience coordinating with business and IT stakeholders.

- Strong troubleshooting, root-cause analysis, and problem-solving skills.

- Understanding of software development, system design, implementation, and application support.

- Ability to analyse existing systems and recommend appropriate enhancements or modifications.

- Experience working with service-level agreements (SLAs) and incident-resolution timelines.

- Strong analytical, documentation, communication, and stakeholder-management skills.

- Ability to manage multiple issues and priorities while meeting agreed deadlines.

Education Required :

- Master's degree in Computer Science or a related field.

Preferred Qualifications :

- Experience with Agile methodologies, SDLC, and IT service management processes.

- Familiarity with application monitoring, incident management, and problem management tools.

- Exposure to SQL, databases, APIs, or system integrations.

- Experience supporting enterprise applications or large-scale software systems.