Key Responsibilities :

Business to Technology translation :

- Work with business stakeholders to understand goals, constraints, and priorities.

- Challenge vague or rapidly changing requirements to uncover the real problem.

- Convert business needs into structured, technically aware requirements.

System & Workflow Analysis :

- Map end-to-end workflows across CRM, middleware, and web applications.

- Identify downstream impacts of proposed changes (data, integrations, users).

- Highlight technical trade-offs, risks, and sequencing implications.

Delivery Enablement :

- Break down work into clear, actionable requirements for engineers.

- Define scope boundaries and prevent uncontrolled scope creep.

- Support engineers with clarifications, acceptance criteria, and context.

Change & Prioritisation Control :

- Help leadership understand the technical cost and complexity of changes.

- Assist in prioritisation decisions based on effort vs impact.

- Maintain alignment between fast-moving business needs and system stability.

Required Skills & Experience :

- 4+ years of experience in a Business Analyst, Systems Analyst, or Product Analyst role.

- Experience working closely with engineering teams on software products.

- Strong understanding of APIs, integrations, data models, and system workflows (conceptual & coding).

- Ability to reason about technical impact without being a developer.

- Excellent written and verbal communication skills.

- Comfortable working in ambiguous, fast-changing environments.

- Java Script and Middleware Integration Layer.

Nice to Have :

- Experience working with CRM + ERP platforms (Salesforce, HubSpot, SAP etc.).

- Exposure to cloud-based (or serverless) systems.

- Experience in operations-heavy domains (field services, logistics, fintech, solar, etc.).

- Experience working with international stakeholders.