Key Responsibilities :

- Understand customer requirements and communicate them to the development team through clear and structured documentation.

- Maintain detailed application and domain knowledge to support technical teams, including active client and stakeholder interfacing.

- Prepare SRS (Software Requirement Specification), FRS (Functional Requirement Specification), BRD, and use cases after system study.

- Manage change requests, scope control, and requirement traceability during project development and implementation.

- Work closely with Project Managers and Project Leads to perform functional impact analysis.

- Conduct UAT planning, execution, defect tracking, and user sign-off at client locations.

- Deliver project training, demos, and walkthroughs for end users.

- Participate in additional requirement gathering, client meetings, and preparation of MoMs.

- Ensure successful project implementation, go-live, and post-production support.

- Support hosting and IT infrastructure deployed for the project.

- Coordinate with ITS teams to arrange required infrastructure during training, demos, and implementation (as per agreement).

- Coordinate with ITS and manage client communication (mail/letters) during hosting, migration, and data center activities.

Required Technical Skills :

Requirement & Project Management Tools :

- Experience with JIRA, Confluence, Azure DevOps, or similar ALM tools

- Strong requirement traceability and change management practices

- Exposure to Agile (Scrum/Kanban) and Waterfall SDLC models

Documentation & Modeling :

- Proficient in preparing SRS, FRS, BRD, Use Cases, User Stories

- Process modeling using UML, BPMN, Flowcharts

- Tools : MS Visio, Draw.io, Lucidchart

Application & Integration Knowledge :

- Understanding of web-based and enterprise applications

- Basic knowledge of REST/SOAP APIs, system integrations, and data flow diagrams