Business Analyst

Role Overview :

We are looking for an experienced Business Analyst & Scrum Master who will play a dual role in managing eCommerce projects (primarily on Shopify) by gathering and translating business requirements into actionable solutions while ensuring Agile delivery through Scrum practices.

You will act as the bridge between business stakeholders, development teams, and QA, ensuring smooth execution of projects while driving efficiency and innovation.

- Act as a trusted advisor to clients by understanding eCommerce business processes, challenges, and Shopify platform constraints.

- Gather, document, and analyze requirements, translating them into user stories, acceptance criteria, and functional specifications.

- Provide demos and walkthroughs to stakeholders, showcasing how Shopify functionalities and customizations can meet business needs.

- Collaborate with design, development, and QA teams to ensure requirements are accurately implemented and tested.

- Assist clients in identifying KPIs, tracking metrics, and recommending process improvements.

- Facilitate all Agile ceremonies (daily stand-ups, sprint planning, backlog refinement, retrospectives).

- Coach and guide teams on Agile principles and best practices, ensuring adherence to Scrum

methodology.

- Identify and remove impediments that may affect project delivery.

- Track sprint progress, maintain project transparency, and report delivery status to

stakeholders.

- Foster a collaborative and self-organizing team environment.

- Strong experience in eCommerce projects preferably with hands-on exposure to Shopify Plus

- Excellent knowledge of Agile/Scrum methodologies with proven experience as a Scrum

Master.

- Ability to work closely with business stakeholders and translate requirements into technical

deliverables.

- Strong communication and presentation skills for client interactions and demos.

- Problem-solving mindset with the ability to make actionable recommendations.

- Certifications such as Certified Scrum Master (CSM), SAFe, Shopify Foundations, or equivalent.

- Understanding of unified commerce ecosystems and integrations.

- Experience in business user configurations and workflows within Shopify.

- Familiarity with user-centered analysis, wireframing, and evaluation techniques