Position Summary:

You will join the team as a Scrum Master, responsible for guiding and enabling multiple Agile teams at bswift. This role is responsible for driving delivery excellence, strengthening Agile practices, and fostering a culture of continuous improvement across cross-functional product teams.

You'll work closely with software developers, product managers, and cross-functional teams to deliver reliable, secure, and performant services that enable seamless user experiences.

Responsibilities:

- Lead and coach multiple Scrum teams to ensure predictable, high-quality, end to-end delivery.

- Facilitate all Agile ceremonies and uphold Scrum principles, bswift standards, and delivery discipline.

- Collaborate with Product Owners on backlog refinement, sprint readiness, and alignment with business priorities.

- Proactively identify, escalate, and remove impediments to maintain smooth execution.

- Coordinate cross-team dependencies, risks, and release planning while ensuring transparent communication with stakeholders.

- Drive continuous improvement using metrics, retrospectives, and best practices to strengthen team performance and delivery.

- Mentor and develop team members and junior Scrum Masters to foster a high-performance, self-organizing culture.

- Ensure teams meet quality standards, maintain accurate Agile tracking systems, and deliver according to definition of done.

- Support organizational initiatives including PI Planning, capacity planning, governance activities, and process optimization.

Knowledge, Education, and Experience:

Education:

- Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field (or equivalent experience).

Experience:

- 2 - 5 years of hands-on experience as a Scrum Master supporting software development teams.

- Proven success leading multiple Agile teams in a complex, scaled environment.

- Strong experience in backlog management, sprint planning, release coordination, and cross-team delivery.

- Demonstrated ability to manage dependencies, risks, and stakeholder communication across distributed teams.

- Experience with Agile transformation, continuous improvement initiatives, and delivery governance.

- Familiarity with DevOps workflows, release processes, and modern engineering practices.

- Experience in enterprise SaaS, healthcare, HR tech, or benefits administration domains (preferred).

Knowledge & Skills:

- Deep knowledge of Agile frameworks (Scrum, Kanban, SAFe) and practical application in real-world teams.

- Strong skills in facilitation, conflict resolution, coaching, and servant leadership.

- Hands-on expertise with Agile tools such as Jira, Azure DevOps, Confluence, or similar.

- Ability to interpret and use delivery metrics to guide decisions and improvements.

- Understanding of product lifecycles, SDLC, project management fundamentals, and quality standards.

- Excellent communication and collaboration skills with the ability to influence across teams.

Certifications (Preferred):

- CSM, PSM, SAFe Scrum Master, PMI-ACP, or equivalent Agile certifications.