Brickendon Consulting - Pega Business Analyst

As a Pega Business Analyst, you would play a crucial role in bridging the gap between business needs and technical solutions within a dynamic banking environment.

Work location : India (Bangalore, Pune, Hyderabad).

Work setting : Remote.

Key Responsibilities :

Requirements Elicitation & Analysis :

- Conducting workshops, interviews, and other sessions with business stakeholders (e.g., product owners, operations teams, compliance) to understand their needs, pain points, and objectives.

- Analyzing existing business processes ("as-is") and identifying opportunities for improvement and automation using Pega capabilities.

- Translating complex business requirements into clear, concise, and actionable functional specifications, user stories, use cases, process flows (e.g., using BPMN), and decisioning rules.

Pega Solution Design :

- Collaborating closely with Pega Architects and Developers to design Pega-based solutions that align with business requirements and Pega best practices (e.g., leveraging the Pega Case Management framework, App Studio).

- Defining the case lifecycle, stages, steps, data model, user interfaces (UI/UX), and integration requirements for Pega applications.

- Ensuring that the proposed solutions are scalable, maintainable, and adhere to enterprise architecture standards and regulatory requirements.

Stakeholder Communication & Management :

- Acting as a key liaison between business units and technical teams, facilitating effective communication and ensuring mutual understanding throughout the project lifecycle.

- Presenting proposed solutions, demos, and project updates to diverse audiences, including senior management.

Testing & Quality Assurance Support :

- Supporting User Acceptance Testing (UAT) by clarifying requirements, triaging defects, and ensuring that the developed solution meets business expectations.

Documentation & Training :

- Creating and maintaining comprehensive documentation, including business requirement documents (BRDs), functional design documents (FDDs), process maps, and user manuals.

- Potentially conducting training sessions for end-users on new Pega applications or features.

Agile Collaboration :

Essential Skills and Qualifications :

Pega Expertise :

- Pega Certified Business Architect (PCBA) certification is highly desirable, demonstrating a solid understanding of Pega's capabilities from a business perspective.

- Experience with Pega platform versions (e.g., Pega 8.x, Pega Infinity).

- Strong knowledge of Pega's low-code/no-code capabilities (App Studio) and how to leverage them for rapid application development.

- Familiarity with Pega's Direct Capture of Objectives (DCO) methodology.

Banking/Financial Services Domain Knowledge :

- In-depth understanding of banking operations, products, and processes (e.g., retail banking, commercial banking, payments, lending, fraud, compliance, KYC/AML).

- This is crucial for understanding specific business context.

Business Analysis Fundamentals :

- Proficiency in requirements elicitation techniques (interviews, workshops, surveys).

- Strong analytical and problem-solving skills to break down complex problems and propose practical solutions.

- Ability to create clear and concise documentation (user stories, process flows, use cases).

Technical Acumen :

- While not a developer role, a good understanding of Pega's technical architecture, data models, integrations (APIs), and reporting capabilities is beneficial.

- Familiarity with SQL for data analysis.

Agile Methodology :

- Experience working in Agile/Scrum teams, using tools like JIRA and Confluence.

Communication & Soft Skills :

- Exceptional written and verbal communication skills to interact effectively with diverse stakeholders (technical and non-technical, local and global).

- Strong interpersonal skills, including facilitation, negotiation, and conflict resolution.

- Ability to work independently and collaboratively in a fast-paced, global environment.

Educational Background : A Bachelor's degree in Business Administration, Information Technology, Finance, or a related field.