About Brennan :

Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is.

The Role :

- To provide L3 level technical support to Brennan Voice and Data clients, Brennan IT engineers and staff.

- To coordinate, collaborate and escalate incidents within established timelines, Carriers and Suppliers.

- To ensure all contracted levels of performance are achieved and SLA's as agreed are met.

Role Responsibilities :

- Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions.

- Act as the technical escalation point of contact for Level 2 engineers.

- Execute project tasks including gathering customer technical requirements, configuring routers, switches, and firewalls.

- Creation of MOP/SOP and responsible for change management.

- Training and Mentoring Level 1 network engineers.

Tech Stack & Qualifications :

- 12 to 15 yrs of experience in technical network support, preferably in Managed Services or Telecom.

- Strong industry based technical aptitude (TCP/IP and Application layer protocols).

- Troubleshooting experience on multiple networking platforms (Cisco, Huawei, Juniper, Fortinet etc.).

- Hands on experience on Cisco Viptela SDWAN, ACI, DNAC, ISE, ASR.

- JNCIA-Junos, Fortinet NSE 4 and above certification.

- CCIE (Written) or equivalent in Routing & Switching or Security.

True rewards :

- Competitive remuneration, training and certification bonuses, and vibrant social activities.