Key Responsibilities:

Delivery Leadership:

- Lead end-to-end delivery of Adobe Experience Cloud implementations, ensuring projects are delivered on time, within scope, and within budget.

- Drive successful execution of multiple Adobe engagements across AEM, AEP, RT-CDP, Adobe Analytics, Adobe Target, Adobe Campaign, and Adobe Journey Optimizer.

- Oversee project planning, resource allocation, risk management, and quality assurance.

- Ensure adherence to delivery methodologies, governance standards, and best practices.

Technical Leadership:

- Provide architectural guidance and technical direction for Adobe Experience Cloud solutions.

- Review solution designs and ensure scalability, security, and maintainability.

- Mentor technical teams and promote engineering excellence and Adobe best practices.

- Support complex issue resolution and technical decision-making.

Stakeholder Management:

- Collaborate with business stakeholders, clients, and executive leadership to understand business objectives and translate them into technology solutions.

- Act as the primary escalation point for delivery and technical issues.

- Present solution strategies, project status, and delivery updates to senior leadership.

Team Leadership:

- Lead and mentor cross-functional teams, including architects, developers, business analysts, QA engineers, and project managers.

- Foster a collaborative, high-performance team culture.

- Support hiring, onboarding, capability development, and performance management.

Practice Development:

- Contribute to the growth of the Adobe Practice by developing reusable assets, accelerators, frameworks, and best practices.

- Drive innovation by evaluating new Adobe products, features, and emerging technologies.

- Support capability-building initiatives through internal training and knowledge-sharing sessions.

Pre-sales & Solutioning:

- Partner with sales and account teams during pre-sales activities.

- Lead solution design, effort estimation, technical proposals, and client presentations.

- Participate in RFP/RFI responses and solution demonstrations.

- Support business development by identifying opportunities for Adobe Experience Cloud services.

Governance & Quality:

- Establish delivery governance, coding standards, and review processes.

- Ensure compliance with security, privacy, and regulatory requirements.

- Monitor delivery KPIs, project health, and customer satisfaction metrics.

- Drive continuous improvement initiatives across delivery processes.

Client Success:

- Build and maintain strong client relationships.

- Ensure successful adoption of Adobe solutions and realization of business outcomes.

- Proactively identify opportunities for optimization, enhancements, and digital transformation.

Key Competencies:

- Leadership and people management

- Program and project delivery

- Adobe Experience Cloud expertise (AEM, AEP, RT-CDP, Analytics, Target, Campaign, AJO)

- Enterprise solution architecture

- Agile delivery methodologies

- Stakeholder and client management

- Risk and issue management

- Financial and resource management

- Pre-sales and solution consulting

- Communication and presentation skills