Blue Yonder - Support Manager

Scope :

Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.

Needs to work with cross functional teams including Product Development, Consulting and Support services.

Provides technical and non-technical support during the Steady state period.

Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our Current Technical Environment :

- Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization.

- Cloud Architecture: MS Azure.

- Frameworks/Others: PL/SQL, RDBMS.

What Youll Do :

- Understand the implemented solution/ products.

- Analyze the issues, identify Root cause and find the permanent solution to any problem.

- Adheres to SLA based on the severity of the customer cases.

- Complete the product certification courses assigned.

- Document the learning and building the knowledge content.

- Provide early visibility and mitigation to technical challenges through the journey.

- Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers.

- Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer.

- Should collaborate with Solution/Technical architect(s) to stabilize the system.

- Enhance/Change the design based on new business requirements by the customer.

- Single Point of contact for all customer requests for the designated solution.

- Manage/Support new roll outs/deployments and handle change requests/enhancements.

- To improve various KPIs for the customer.

What We Are Looking For :

- Bachelors degree minimum 9 to 14 years of experience in Product Support / Implementation support.

- Skill set and availability requirements as per the organization's needs.

- Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.

- Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required.

- Deep understanding of Customer business and processes.

- Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex.

- Knowledge in performance tuning techniques is added advantage.

- Understanding and experience with the technical requirements for the product line assigned.

- Understanding of various technical platforms and infrastructures.

- Understands Blue Yonder's product suite so as to convey relationships and touch-points to the customer.

- Works with appropriate parties.