Blue Yonder is the proven leader in artificial intelligence and machine learning (AI/ML)-driven supply chain and retail solutions for 4,000 of the worlds leading retail, manufacturing, and logistics companies.

Blue Yonders world-class client brands include 75 of the top 100 retailers, 77 of the top 100 consumer goods companies, and 8 of the top 10 global 3PLs.

Running Blue Yonder, you can plan to deliver.

The Lead System Engineer role will support enterprise-wide initiatives focused on secure email architecture, Microsoft 365 administration, and data governance.

The ideal candidate will bring deep technical expertise in email security protocols and hands-on experience with Microsoft 365 Copilot and Purview modules.

Scope :

- Receives work assignments through the ticketing system or from Lead Administrators or management.

- Provide level 3/4 support to all productivity and collaboration apps in M365 as part of a global escalation support model and coordinate as needed with the technology vendors where you may need to perform Root Cause Analysis and recommend process improvements.

- Manage user accounts, licenses, and group policies through Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center.

- Design, implement, and maintain secure email systems using DKIM, DMARC, and SPF protocols.

- Collaborate with internal and external stakeholders to ensure secure relay configurations and policy enforcement.

- Collaborate with Cyber Security and vendors to integrate Microsoft 365 with other systems and applications.

- Ensures our enterprise directory and collaboration infrastructure's security, availability, performance, and scalability.

- Experience in enterprise Design and implement unified communications and collaboration solutions using Microsoft 365 products and services, such as Teams, SharePoint, Exchange and OneDrive.

- Monitoring and troubleshooting Microsoft 365 issues and incidents and provide root cause analysis and resolution.

- Configure and manage SharePoint Online and/or SharePoint On-Premises environments.

- Perform regular system monitoring, performance tuning, and capacity planning.

- Manage SharePoint site collections, permissions, and user accounts.

- Implement and maintain SharePoint governance policies and standards.

- Implement and manage all modules within Microsoft Purview, including Information Protection, Data Loss Prevention, Insider Risk Management, and eDiscovery.

- Collaborate with stakeholders to define crawl-walk-run phases and ensure data readiness for AI integration.

- Monitor Copilot performance and user experience, providing feedback and improvement plans.

- Lead auto-labeling policy design and testing across classic and modern SharePoint sites.

- Support site remediation and modernization efforts, including legacy-to-modern SharePoint migrations.

- Support Teams voice and collaboration features, including telephony and meeting solutions.

- Required to provide On-Call support during off-duty hours on weekdays, weekends and holidays on a scheduled/rotating basis.

- Support and administer Proofpoint email gateway and security platforms.

- Knowledge of email delivery principles and authentication, including SPF, DKIM, DMARC, etc.

- Identify, assess, and prioritize security vulnerabilities in Windows or Linux server environments.

- High-Level critical user terminations (Sr. VPs, CXOs, etc.) on immediate basis.

- Exchange Resource Room management for bookings.

Our Current Technical Environment :

- Tools : Proofpoint, Duo Circle,.

- M365 products : exchange, Teams, SharePoint, OneDrive, Copilot and Microsoft Purview.

- Protocols : DKIM, DMARC, and SPF.

- Programming languages : Python, PowerShell, and Shell scripting.

- Cloud Architecture : MS Azure (Terraform, ARM templates, AKS, Virtual Networks, Azure AD).

What We Are Looking For :

- Bachelors degree in computer science, MIS or engineering related field or equivalent work experience.

- 8+ years of work experience enterprise IT environments with a focus on Microsoft 365 and email security.

- Proven experience administering Exchange, SharePoint, Teams, and OneDrive.

- Hands-on experience with Microsoft 365 Copilot and Purview modules.

- 1+ year working experience with Azure Cloud.

- Willing to work under different technologies and take up new technology responsibilities outside the core skills.

- SharePoint Environment Administration, support and troubleshooting.

- Basic knowledge on any scripting like Python, Bash Shell, PowerShell, etc.

- Ability to interact with various levels of professionals.

- Ability to work under pressure in a fast-paced environment and meet tight deadlines.

- Ability to act independently to drive IT goals and changes.

- Advanced troubleshooting methodology.

- Ability to judge priorities and adjust their work accordingly.

- Identify and escalate situations requiring urgent attention.

- Understanding of M365 compliance, data retention, and governance best practices.

- Good Knowledge on ticketing tools like ServiceNow.

- Provides a positive and open working environment.

- Knowledge in Cloud Technologies Private, Public, Hybrid, IaaS+, PaaS, SaaS.

Our Values :

If you want to know the heart of a company, take a look at their values.

Ours unite us. They are what drive our success and the success of our customers.

Does your heart beat like ours?