Role & responsibilities :

The Tax Digital Transformation & Innovation practice at BDO USA drives the success of our business through intuitive and human-first digital experiences that our employees and clients engage with. We're elevating the way tax professionals deliver services to our clients and the way we help them manage their taxes and tax strategies.

The Product Design Manager plays a key role in shaping and delivering high-quality digital experiences across our tax products and platforms. This role partners closely with product and technology teams to translate defined strategies into thoughtful, usable designs for complex, data-heavy tax solutions. The ideal candidate brings strong hands-on design expertise, sound judgment, and a user-centered mindset, with experience simplifying complex workflows into intuitive experiences.

This role focuses on design execution, collaboration, and continuous improvement, while contributing to broader design standards and practices across the Tax Digital Transformation & Innovation organization.

Job Duties :

- Partners closely with Product Owners, Development/Fusion and other stakeholders to translate product strategy and requirements into user-centered design solutions

- Leads design workstreams for assigned products or features, supporting zero-to-one initiatives as well as iterative enhancements

- Designs intuitive and user-friendly interfaces and experiences for complex and technical tax products, grounded in human-centered design principles

- Creates and maintains wireframes, storyboards, user flows, process flows, prototypes, and visual designs to clearly communicate interaction and design intent

- Conducts and supports user research and usability testing, synthesizing findings and applying insights to improve designs

- Collaborates with senior design leaders to apply and evolve design system components, guidelines, and best practices

- Presents design concepts and recommendations to product teams and stakeholders, incorporating feedback effectively

- Contributes to the continuous improvement of design processes, tools, and ways of working

- Advocates for human-centered design within product teams, ensuring user and client needs are represented throughout the delivery lifecycle

- Supports Tax Digital Transformation & Innovation initiatives through strong design execution and cross-team collaboration

- Other duties as required

Supervisory Responsibilities :

- Acts as a career advisor and mentor as assigned

Qualifications, Knowledge, Skills, and Abilities :

Education :

- Bachelors degree required; focus in Design, Human-Computer Interaction, preferred

Experience :

- Eight (8) or more years of experience in UI/UX product design or related field, required

- A strong portfolio showcasing expertise in product design and simplifying the user experience for complex products, preferred

- A background that includes designing for enterprise platforms with complex, multi-step B2B workflows, preferred

- Expertise designing data-driven and cross-platform interfaces, preferred

- Expertise with user research, usability testing, and human-centered design methods, preferred

- Experience with AI-assisted or agent-based systems as part of the design process, preferred

License/Certifications :

- Certification in UX Design or Interaction Design, preferred

Software :

- Expert level experience in Figma and other design and prototyping software, preferred

- Experience with LLMs and other agentic tools in the product design process (e.g., Figma Make, Claude Code, v0, GitHub CoPilot), preferred

- Proficient in Microsoft Office 365

Other Knowledge, Skills, & Abilities :

- Knowledge of leading practices in conducting user research and usability testing, with a data-driven approach to design

- Strong communication and collaboration skills, with the ability to work effectively across different teams and disciplines

- Excellent knowledge of leading practices in design

- Strong problem-solving skills

- Ability to collaborate with other designers, developers, product managers and end-users

- Strong organizational skills, especially the ability to meet project deadlines with a focus on details

- Strong knowledge of human centered design

- Strong knowledge of accessibility requirements for designs

- Ability to work in a deadline-driven environment and handle multiple projects simultaneously

- Ability to effectively lead a team of product design professionals and delegate work assignments as needed

- Ability to encourage team environment on projects and contribute to the professional development of assigned personnel

- Ability to successfully interact with professionals at all levels