Bajaj Life Insurance - Assistant Vice President - Innovation & Digital Experience

Role Overview :

We are looking for a dynamic and forward-thinking professional to lead innovation and digital experience initiatives across the organization.

This role focuses on driving technology-led transformation, enhancing customer journeys, and building scalable digital solutions aligned with business objectives.

Key Responsibilities :

Innovation Strategy :

- Identify new products and services by analyzing market trends and emerging opportunities

- Drive a culture of innovation through structured ideation, prototyping, and execution frameworks

- Evaluate and implement innovative solutions aligned with business goals

- Leverage data-driven insights for decision-making and prioritization

- Assess and support investment opportunities in startups and emerging technologies

Innovation Management :

- Lead cross-functional innovation initiatives and manage end-to-end project lifecycle

- Drive proof of concepts with startups and technology partners

- Identify and onboard suitable solution partners

- Monitor adoption and performance of digital innovation initiatives

- Collaborate with stakeholders to define requirements and deliver impactful solutions

Digital and Online Experience (UI/UX) :

- Design and optimize customer journeys for web and mobile platforms

- Develop wireframes, prototypes, and user flows

- Create user personas and scenarios for better experience design

- Ensure user-centered design principles and conversion-focused journeys

- Continuously enhance user experience through insights and analytics

Gen AI and Digital Transformation :

- Identify and implement Gen AI use cases aligned with business needs

- Drive end-to-end lifecycle of AI-led projects

- Collaborate with business and tech teams for deployment

- Ensure ethical AI practices and performance monitoring

Team Development and Innovation Culture :

- Mentor and develop innovation teams

- Promote learning through training, conferences, and industry exposure

- Track industry trends and bring relevant innovations into the organization

Key Challenges :

- Driving adoption of innovation across stakeholders

- Balancing risk with innovative initiatives

- Delivering measurable business impact

- Managing cross-functional alignment

Key Skills and Qualifications :

- Strong experience in innovation, digital transformation, and emerging technologies

- Hands-on exposure to AI, ML, NLP, RPA, IoT, and digital platforms

- Expertise in UI/UX design, customer journey mapping, and product thinking

- Strong stakeholder management and leadership skills

- Analytical mindset with problem-solving capabilities

- Excellent communication and presentation skills

Experience Required :

- 10 to 12 years of experience in innovation, digital, or technology roles

- Experience in BFSI industry preferred

- Proven track record in driving digital transformation initiatives

- Experience in web and mobile application ecosystems

- Exposure to digital marketing platforms like CDP and DMP is an advantage

Educational Qualifications :

- Graduate/Postgraduate/MBA/Engineer

- Certifications in Design Thinking, Digital Transformation, or UI/UX preferred