Position Title : AVP - Enterprise Applications (Off-the-Shelf Products Lead)

Grade/ Band : AVP

Location : Mumbai

Reports to : CTPO

Role and responsibilities :

- Partner with business heads across Finance, HR, Operations, Academics and Sales to understand their needs and translate them into an enterprise application roadmap aligned with the group's technology strategy.

- Lead the end-to-end selection of OSP solutions : requirement definition, market scan, RFP, vendor evaluation, build-vs-buy recommendation and business case.

- Drive implementation of enterprise platforms such as ERP (Oracle EBS), HRIS, School Management Systems, data warehousing and the Zoho suite, owning scope, timelines, budget and go-live.

- Manage the application portfolio : rationalise overlapping tools, track usage, licence spend and total cost of ownership, and retire redundant applications.

- Plan and execute upgrades, migrations and integrations with minimal disruption to schools and business operations.

- Own vendor and implementation-partner relationships, including contract negotiation, SLAs, deliverable tracking, performance reviews and escalations.

- Ensure strong application governance covering access controls, data security, data privacy (including the DPDP Act, 2023), audit readiness and change control.

- Drive user adoption through training, change management and post-go-live support, and measure the business outcomes each application delivers.

- Lead, mentor and build a team of application owners and functional leads; set goals and review performance.

- Report portfolio health, project status, risks and spend to the CTPO and leadership team.

Experience and Qualification :

Essential :

- B.E./B.Tech or MBA, with 10 - 15 years of post-qualification experience in enterprise applications.

- At least 3 years of leading end-to-end implementations of enterprise applications (ERP, HRIS, CRM or similar).

- Hands-on experience with Oracle EBS.

- Proven track record of managing product vendors, implementation partners and commercial contracts.

- Experience leading a team of application owners or functional consultants.

Desirable :

- In-depth knowledge of OSP product lifecycle management, best practices, functional design and application delivery methodologies (Agile and Waterfall).

- Exposure to Zoho, school management systems, or data warehouse and BI platforms.

- Experience in education, multi-location retail or franchise-led businesses.

- Certifications such as PMP, ITIL or Oracle.

Competencies :

Functional :

- Enterprise application portfolio management (OSP selection, licensing, TCO)

- Solution architecture and systems integration

- Programme and project management

- Vendor and contract management

- Understanding of business processes across Finance, HR, Operations and Academics

- Data governance and information security fundamentals

Behavioural :

- Solution-oriented mindset

- Analytical, data-driven decision making

- Internal customer orientation

- Stakeholder management and influence

- Team leadership and mentoring

- Ownership and accountability

Key Stakeholders :

Internal :

- CTPO

- Business function heads (Finance, HR, Operations, Academics, Sales)

- Digital Labs team : Business Analysts, ERP Lead, School Management System Lead, Data Warehouse Lead

External :

- Product vendors and OEMs

- System integrators and implementation partners

- Licensing and support partners