Associate Program Manager

Description :

We are seeking a dynamic and experienced Technical Program Manager to join our team. The successful candidate will be responsible for managing the implementation of Co's solutions at existing and new clients.

This role requires a deep understanding of financial operation processes, exceptional problem-solving skills, and the ability to analyze large volumes of data.

The Technical Program manager will drive process excellence and ensure outstanding customer satisfaction throughout the implementation lifecycle and beyond.

Key Responsibilities :

- Client Engagement : Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.

- Project Management : Lead the end-to-end implementation of Co's solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.

- Process Analysis and Improvement : Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging Co's platform. Utilize process mapping and data analysis to drive continuous improvement.

- Data Analysis : Analyze substantial datasets to ensure accurate configuration and integration of Co's solutions. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.

- Problem Solving : Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.

- Process Excellence : Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.

- Customer Excellence : Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

Qualifications :

- 1 to 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.

- Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.

- Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.

- Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.

- Proven expertise in financial operation processes and related software solutions is a plus

- Proficiency in developing business intelligence solutions or with low-code tools is a plus