Assistant Technology Manager - SAP SuccessFactors & Concur

Job Description :

Were looking for Assistant Manager, Technology (SuccessFactors and Concur) in Singapore

Location : Singapore

Position : 2 opening

Job Description :

Key Responsibilities :

- Technology Partner: Collaborate with business users (e.g. HR, Payroll, Finance) to understand their needs and assist in implementing effective technology solutions.

- Configuration Expertise: Configure SuccessFactors modules (Employee Central, Payroll related configurations, PMGM, Time Management / Time Off, LMS, Recruitment and Onboarding, SmartRecruiters, etc.), including setting up public holiday calendars, work schedules, substitutions, absences, validation rules, workflows, and role based permissions for various employee categories and locations.

- Compliance Assurance: Ensure HR applications comply with business controls, security standards, regulatory requirements, and audit expectations through disciplined configuration, access governance, and documentation.

- Integration Projects: Assist in analysing and supporting integrations between SuccessFactors and other systems (e.g. Time Management systems, SAP S/4HANA / ECP, SAP Concur, BPOS (for the integration between SuccessFactors and Microsoft Active Directory), and other third party platforms), including defining workflows, value mappings, exception handling, and integration artifacts.

- Holistic Analysis: Evaluate business needs while considering system interdependencies, risks, and downstream impacts to propose practical and feasible solutions.

- Team Support: Support team alignment by sharing knowledge, maintaining documentation, and encouraging adherence to HRIS best practices.

- Project Assistance: Assist in planning, managing, and supporting enhancement initiatives and small projects, ensuring smooth execution, clear communication, and timely issue resolution.

- Resource Coordination: Coordinate internal stakeholders and third party vendors (e.g. AMS teams) to ensure effective delivery, issue resolution, and follow up.

- Scope Definition: Assist in defining project scope, requirements, and objectives with relevant stakeholders, ensuring technical feasibility and alignment with business needs. Support the development of project plans and progress tracking where required.

- System Testing: Test system areas during implementations, enhancements, upgrades, and configuration changes, including participation in SIT and UAT activities.

- Integration Monitoring: Monitor HR system integrations and interfaces, identify failures or data inconsistencies, and coordinate resolution with vendors or internal teams to ensure data accuracy and operational continuity. This includes integrations supporting HR, Finance, and safety related business processes.

- Cross Functional Collaboration: Work with different teams (HR, Payroll, Finance, internal IT) to diagnose issues, implement changes, and manage dependencies across systems.

- Documentation: Create and maintain comprehensive and audit ready documentation, including configuration references, interface descriptions, SOPs, and project artefacts.

- User Support: Provide end user support to ensure system adoption, usability, and smooth daily operations.

- Issue Resolution: Resolve issues related to system upgrades, releases, fixes, and continuous improvements, coordinating vendors where necessary.

- Knowledge Transfer: Partner with team members to ensure alignment, continuity, and effective knowledge sharing.

- Global Rollouts: Support global and regional HR system rollouts, deployments, and post go live stabilization activities.

Skills and Experience :

Educational Background :

- Degree in Computer Science, Information Technology, or a related field from a reputable university.

Technical Skills :

- 35 years experience with SAP SuccessFactors systems (especially Employee Central and related modules).

- Experience supporting SAP Concur is highly preferred.

- Experience in supporting integrations and interfaces between SuccessFactors and other enterprise systems; exposure to middleware solutions (e.g. CPI) is an advantage.

- Proficiency in supporting IT projects and enhancements, including requirements analysis, testing, and deployment support.

- Experience with HRIS reporting and analytics, including support of SuccessFactors reporting tools (e.g. Story Reports), data validation, and troubleshooting reporting discrepancies.

Professional Experience :

- 35 years of experience supporting HR systems and contributing to HR technology initiatives and enhancements.

- Experience working in environments balancing BAU operations and project based enhancements.

Soft Skills :

- Strong analytical skills to assess business needs and evaluate solution impacts across systems.

- Good communication skills to interact effectively with business users, vendors, and internal stakeholders.

- Strong interpersonal skills to work independently and collaboratively within a team.

- Structured problem solving skills for operational issues, enhancements, and system changes.

- Strong attention to validation, documentation, and alignment with business sponsors, stakeholders, and management.