Job Title: ServiceNow Now Assist Engineer Architect II.

Experience: 8+ Years.

Location: Bangalore / Chennai.

Employment Type: Full-Time.

About the Role:

We are seeking an experienced ServiceNow Now Assist Engineer Architect II to lead the design, implementation, and optimization of AI-powered experiences across the ServiceNow platform.

This role focuses on Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Business Continuity Management (BCM), Privacy, Enterprise Risk, and Security Operations.

The ideal candidate will combine expertise in ServiceNow platform engineering, Generative AI, Now Assist, AI Agents, Agentic Workflows, workflow automation, and enterprise governance to deliver intelligent, secure, and compliant business solutions.

You will collaborate with business, security, compliance, and IT stakeholders to drive AI-enabled automation while ensuring governance, explainability, and regulatory compliance.

Key Responsibilities:

1. AI Solution Engineering:

- Design, develop, and implement ServiceNow Now Assist capabilities across enterprise risk and compliance modules.

- Configure and optimize AI Agents and Agentic Workflows to automate governance, compliance, and operational processes.

- Build intelligent conversational experiences using Now Assist Panel, Virtual Agent, and Generative AI capabilities.

- Design AI-powered knowledge assistance, summarization, recommendation engines, and workflow automation.

- Implement AI guardrails and governance policies to ensure responsible and compliant AI adoption.

- Continuously evaluate emerging AI capabilities within the ServiceNow ecosystem and recommend innovative solutions.

2. ServiceNow Platform Development:

- Design, configure, and customize ServiceNow applications using platform-native capabilities.

- Develop scalable and reusable components aligned with enterprise development standards.

- Build and maintain custom applications, workflows, business rules, client scripts, UI policies, Script Includes, Flow Designer workflows, and integrations.

- Leverage SDK-based development and source-controlled development practices.

- Ensure high-quality, maintainable, and secure ServiceNow solutions.

3. Integrated Risk Management (IRM) & GRC:

- Implement and support ServiceNow Integrated Risk Management (IRM) modules.

- Configure and enhance solutions for:

1. Enterprise Risk Management.

2. Governance, Risk & Compliance (GRC).

3. Policy & Compliance.

4. Audit Management.

5. Vendor Risk Management.

6. Operational Risk.

7. Privacy Management.

8. Business Continuity Management (BCM).

- Automate compliance workflows, assessments, policy lifecycle management, and risk reporting.

- Improve governance processes through intelligent automation and AI-driven recommendations.

4. Workflow Automation:

- Design and implement enterprise workflow automation using:

1. Flow Designer.

2. Integration Hub.

3. AI Agents.

4. Agentic Workflows.

5. Virtual Agent.

- Automate manual processes while maintaining governance and auditability.

- Optimize workflows to improve operational efficiency and user experience.

5. Generative AI & Intelligent Automation:

- Implement GenAI-powered solutions within the ServiceNow ecosystem.

- Configure AI-assisted content generation, summarization, incident analysis, policy recommendations, and knowledge management.

- Build intelligent assistants that improve employee productivity and compliance operations.

- Ensure AI outputs are explainable, secure, and compliant with enterprise policies.

6. System Integration:

- Design and develop integrations between ServiceNow and enterprise applications.

- Develop REST and SOAP API integrations.

- Configure Integration Hub spokes and third-party connectors.

- Integrate ServiceNow with identity providers, security platforms, cloud services, and enterprise applications.

- Ensure secure and reliable data exchange across integrated systems.

7. Architecture & Technical Leadership:

- Define solution architecture and technical design for enterprise ServiceNow implementations.

- Develop architecture documentation, solution blueprints, and implementation standards.

- Participate in architecture reviews and governance boards.

- Recommend platform enhancements and modernization strategies.

- Mentor developers and engineers on ServiceNow and AI best practices.

8. Security & Compliance:

- Ensure ServiceNow solutions comply with enterprise governance and regulatory standards.

- Implement secure-by-design principles across AI-enabled workflows.

- Configure role-based access control (RBAC), data protection, and audit controls.

- Support internal and external compliance audits.

- Establish governance processes for AI usage, explainability, and human oversight.

9. Performance & Platform Optimization:

- Monitor and optimize ServiceNow platform performance.

- Identify bottlenecks and implement scalability improvements.

- Improve system reliability, availability, and maintainability.

- Support upgrades, patches, and platform modernization initiatives.

10. Collaboration & Stakeholder Engagement:

- Partner with:

1. Risk Management Teams.

2. Compliance Teams.

3. Information Security.

4. Privacy Teams.

5. Business Continuity Teams.

6. Enterprise Architects.

7. Product Owners.

8. Business Stakeholders.

- Translate business requirements into scalable technical solutions.

- Present architecture, AI capabilities, and technical recommendations to technical and non-technical audiences.

Required Qualifications:

1. Experience:

- 8+ years of experience in ServiceNow development, platform engineering, or solution architecture.

- Strong experience implementing enterprise ServiceNow solutions.

- Experience working with AI-powered automation and workflow orchestration.

2. Technical Skills:

- ServiceNow: Hands-on expertise with ServiceNow Platform, Now Assist, Flow Designer, Integration Hub, Virtual Agent, AI Agents, Agentic Workflows, Service Catalog, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Service Portal / Employee Center.

- IRM & GRC: Experience implementing Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Enterprise Risk Management, Policy & Compliance, Audit Management, Vendor Risk Management, Privacy Management, Business Continuity Management (BCM), Operational Risk.

- Generative AI: Experience with ServiceNow Now Assist, Generative AI, AI-powered workflow automation, Conversational AI, Intelligent document summarization, AI governance, Responsible AI principles.

- Integration: Experience with REST APIs, SOAP APIs, Integration Hub, JSON, XML, OAuth, Web Services.

- Development: Knowledge of JavaScript, ServiceNow Scripting, Source Control, SDK-based Development, Git.

Preferred Qualifications:

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Application Developer (CAD).

- ServiceNow Certified Implementation Specialist IRM/GRC.

- ServiceNow Certified Application Specialist.

- Experience implementing ServiceNow Now Assist solutions.

- Exposure to AI governance and responsible AI frameworks.

- Experience working in Banking, Financial Services, Healthcare, or other regulated industries.

- Knowledge of Agile, Scrum, and DevSecOps methodologies.

Soft Skills:

- Excellent communication and stakeholder management skills.

- Strong analytical and problem-solving abilities.

- Ability to explain AI concepts to technical and non-technical audiences.

- Strong collaboration across risk, compliance, security, and IT teams.

- Passion for innovation, automation, and continuous improvement.

- Ability to lead architecture discussions and mentor engineering teams.