Duration of Contract : 1 Year

Relevant Years of Experience : 5+ years in application support and development on platforms like ServiceNow App Engine.

About the Role :

We are seeking a highly experienced and dedicated App Engine, iShare Application Support specialist to join our team. The successful candidate will be responsible for ensuring the smooth operation, maintenance, and continuous improvement of applications developed on the ServiceNow App Engine, with a primary focus on the iShare application. This role requires a strong understanding of code quality, governance standards, and efficient problem resolution to support critical business functionalities.

Key Responsibilities :

- App Engine Code Review : Conduct thorough code reviews for applications developed on the App Engine, ensuring adherence to best practices, coding standards, and architectural guidelines.

- Data Integrity Assurance : Implement and enforce strict controls to prevent unauthorized alterations to Global tables, safeguarding data integrity and system stability.

- Code Quality & Maintainability : Ensure that applications do not contain hard-coded labels, promoting dynamic configuration, localization, and ease of maintenance.

- Conflict Prevention : Proactively identify and resolve potential conflicts with existing functionalities or modules within the ServiceNow ecosystem to maintain system harmony.

- Environment Management : Manage and facilitate the movement of update sets across various environments (e.g., Development, Test, Production) in strict accordance with Baker Hughes' defined governance standards and deployment protocols.

- Break/Fix Analysis & Resolution : Lead break/fix analysis efforts for any code or application functionalities that do not perform as intended in higher environments, diagnosing root causes and implementing effective resolutions.

- iShare Application Support : Provide comprehensive application support for the iShare application, which is developed on the ServiceNow App Engine, ensuring its continuous availability and optimal performance.

- Basic Troubleshooting & Problem Resolution : Perform initial and advanced troubleshooting steps to diagnose issues, resolve problems efficiently, and minimize downtime for end-users.

- Ticket Management : Respond promptly and effectively to support tickets generated through the Baker Hughes SOLV system, ensuring timely communication and resolution for all reported issues.

Mandatory Skills :

- Extensive experience with ServiceNow App Engine development and support.

- Proven expertise in application support, troubleshooting, and problem resolution.

- Strong understanding of code review processes and best practices.

- Experience with update set management and environment promotion.

- Demonstrated ability to work with and support the iShare application or similar complex business applications.

Desired Skills :

- In-depth knowledge of ServiceNow platform capabilities beyond App Engine.

- Familiarity with ITIL processes and service management frameworks.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.